This is a guest post from Pamela Henning of Tresnic Media, a digital agency that helps brands implement growth marketing systems that turn strangers into customers. Her experience in social media is vast, so we got a chance to pick her brain a bit – read away!
Social media is one of the most powerful tools companies have at their disposal. It allows them to frame themselves in just the right lighting. Companies who maintain a consistent presence on Facebook, Twitter, Instagram, and/or Pinterest are more successful than their competitors who don’t.
These social media platforms help to increase brand exposure, leverage credibility, close cold conversions, capture referrals, and overall increase cash flow and customer engagement.
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Increase brand awareness through social media presence
It isn’t rocket science, it’s simple math.
A greater social media presence creates a greater opportunity to be recognized. More impressions equal more brand exposure, which makes your company more popular and credible.
For example, suppose you want to be hired as a keynote for a conference. Most event planners start their search for credible candidates the same place we do when we’re looking for answers–Google. By establishing an online presence through social media, you’re more likely to rank higher on search engines, increase your popularity, expand your following, and improve your chances of being seen as an industry leader.
So you’re not the most credible source yet–no one knows about your little company. What if you’re an entrepreneur and Mark Cuban retweets you? Or Gary Vaynerchuk? What does that say about your brand to their audience? What does that say to your audience?
Social media is powerful stuff. It’s the easiest way to leverage credibility. One of the biggest challenges any business can face is creating trust. Social media posts connect you to industry leaders and their following. Their “share” is a non-committal way that they can endorse your product, increasing your credibility. Something as slight as a retweet could open a huge door for new leads to come pouring through.
Close cold conversions
Let’s say a potential customer has identified their problem and is evaluating potential solution providers. If you have a social media presence (blog, Facebook, Twitter, Pinterest, etc.) and your competitor doesn’t, who do you think is going to gain their trust and capture their attention? You. If you and your competitor both have a social media presence, but your content is better than your competitors, who do you think will win? You. Again! So much winning, because you understand the importance of managing your brand with an active online presence.
People don’t trust companies they don’t know, but they do trust reviews. Last year, a study conducted by PricewaterhouseCoopers (PwC) found that 45% of digital buyers worldwide said that reading reviews, comments and feedback on social media influenced their digital shopping behavior.
Social media is the ultimate tool to promote positive customer experiences. You can do so by featuring customer testimonials or by simply responding to people who mention you. The best part about social media is that a little bit goes a long way. You don’t need to write a three page thank you letter to your customers, but favoriting one of their tweets will make you more human and, therefore, more likable.
Increase cash flow
In addition to establishing an online presence, leveraging credibility, and capturing referrals, social media can act as a funnel to your website, where you can convert strangers into customers.
If people like the things you are sharing and the personality of our company based on what they have gathered from your social media platforms, they will want to learn more. Social media is an excellent opportunity to nurture your customers through each stage of the buyer’s journey.
Improve customer engagement and satisfaction
Remember what I said about social media making companies more human? I meant it. Social media platforms like Twitter and Facebook literally give companies a voice. Better yet, they let companies have conversations. How a business interacts with not only their audience but the things that their audience is interested in makes them more relatable, more likable, and more trustworthy. Are you sensing a theme?
Check out some of my favorite (and most successful) social media accounts: