What CrossFit Can Teach Us About Creating a Successful Brand
Digital Branding

What CrossFit Can Teach Us About Creating a Successful Brand

You can’t get far in any large city without running into a CrossFit box (gym). This fitness phenomenon has created a cult following all over the U.S. This movement started from one small gym in California and has multiplied into 10,000 independently-owned CrossFit boxes. CrossFit even has it’s own annual international competition known as the CrossFit Games which features 200,000+ participants. CrossFit members pay $150 to $200 per month to climb ropes, flip tires, and do pull ups in old warehouses and manufacturing plants. You won’t find any frills such as a sauna, pool, or tennis court here (like a traditional gym). If you know anyone who’s a member you surely know that they absolutely love talking about CrossFit, and want you to join.

So, how has CrossFit become so successful?

If you’re looking to create a brand for your own business, you can learn a lot from CrossFit (sans the tire flipping). Below you’ll see how CrossFit has become so popular and learn how you can use the same principles in your own business.

Make Something Awesome

Make Something Awesome

People don’t join CrossFit just for the T-Shirts. In a study conducted by the Physical Activity Sciences Laboratory at Laval University, participants in one group exercised for 45 minutes on a stationary bike at moderate-intensity and another group exercised in 20-minute intervals at high intensity. The high-intensity group lost burned the same number of calories as the moderate-intensity group but lost nine times more fat. Your body responds to high-intensity exercises by releasing human growth hormone (HGH) into your blood. These hormones cause your body to build muscle and burn fat. Walking, a light jog or a moderate pace on the elliptical doesn’t trigger this fat-burning phenomenon.

CrossFit’s high-intensity workouts use this science to give its members awesome results. From this, we learn that step one to having an outstanding brand is having a product or service that just plain works. All the marketing and branding in the world can’t save your business if you’re selling a dud to your customers.

Tap Into Your Customer’s “Lizard Brain”

Tap Into Your Customer’s “Lizard Brain”

Athletic rituals have been around since the beginning of time. Once man was no longer required to hunt for all of his meals, athletic contests became a substitute. From the Ancient Greek Olympic Games to modern times, success through physical competition has always been seen as a symbol of superiority and has been encouraged throughout our culture. Great marketing always does a great job of tapping into our most basic and primal human instincts. CrossFit is no different. CrossFit’s daily rituals of intense exercise flip a primal switch in our brains. Instead of promising vain results such as washboard abs and a nice butt, CrossFit promotes mastering exercises for practical, functional results such as a strong core.

To truly make your brand irresistible you must tap into the “lizard brain” of your customer by offering a product that stirs emotion and guides him or her toward instinct-based decision making. Google’s “Dear Sophie” ad created media buzz because it profoundly evoked emotion through storytelling. The ad successfully made consumers feel a certain way. Your marketing must have an emotional context to make your brand more engaging.

Build a Community

Build-a-Community

In a study completed by Norwich Medical School, researchers discovered that participants who engaged in group exercise performed better and at a faster pace than they would have on their own. They also had a more positive attitude towards exercise and reported feeling less alone and isolated during their daily lives. CrossFit workouts revolve around a group exercise format. Each CrossFit Workout of the Day (WOD) session is completed by anywhere from 5 to 20 people. Completing physically grueling exercise within a group bonds those people together and allows them to perform at a level they may have not achieved on their own (think: the military).

CrossFit has a rabid fan base due in large part to the community that they have created through their group workouts. If you want your customers to be loyal followers and disciples of your brand, you must create a community within your business. Reaching individual customers has never been easier throughout the history of the world than it is now. For example, Starbucks’ My Starbucks Idea platform is basically a new-school version of the tried-and-true suggestion box. This outlet has given a voice to Starbucks’ customers and partners and has led to over 300 innovations including digital tipping and free Wi-Fi. You may not have the same reach as Starbucks but you can still use tools like social media to listen to your customers and create a fun, interactive experience for your brand.

Conclusion

CrossFit has been so successful because it reaches its customers on an emotional level, creates a strong community, and sells an outstanding product. Creating a loyal following of customers is no easy task but implementing the marketing lessons above will put you on the right track.

5 Steps to Content Marketing Success for SaaS Companies
SaaS Branding

5 Steps to Content Marketing Success for SaaS Companies

Content marketing helps you cut through the noise on the internet by providing relevant and useful information to your clients and to the public at large. It’s a great way to build relationships with your customers. Done right, it will set your company up as an expert in the field, meaning customers will come to you when they need a software solution.

A successful content marketing campaign takes planning and effort, but the results can be well worth the investment. This simple five-step guide will put your SaaS business on the path to content marketing success.

Step 1: Research

step 1. research

Don’t just crank out content and throw it online. Before you write a single word, you should take some time to learn about your industry and identify your audience. The better you know what information is already out there and who might be looking for information in your subject area, the better able you will be to create relevant content.

The good news is you don’t have to start from scratch. If you’ve already developed your software and

are ready to market it, you probably have a lot of the information you need. You already know who your ideal customer is, what types of problems they are trying to solve, and what they struggle with in the day to day running of their lives and businesses.

If you don’t already have the answers to these questions, go out and find them before you try to write.

Step 2: Develop a Strategy

Step 2: Develop a Strategy

Now that you know who you’re talking to, it’s time to figure out how you’re going to reach them. First, define your goals. Do you want to raise brand awareness, build an email list, upsell customers?

Next, narrow down your target audience. Who specifically are you trying to educate and inform? Is it the customer who needs a little help with technology, the customer focused on dramatically growing her client list, or the potential customer who doesn’t yet realize they have a problem that you can solve?

You might identify more than one type of customer, and that’s okay. Just make sure that each piece of content or each series focuses on one of those types.

Step 3: Work Out the Details

Step 3: Work Out the Details

It’s time to decide how you will structure your content. Will you create written blogs or videos, white papers or eBooks? You can include any of these (plus a lot more) in your content marketing strategy. Which ones you choose depends on your audience, your goals, and the money and equipment you have available.

Finally, develop a publication schedule. Online users are more likely to trust you if you reliably post your content. Just like on social media, posting too often can overwhelm users, but if you post rarely or sporadically, users may just forget you exist. So make a schedule and stick to it.

Step 4: Create Content

Step 4: Create Content

Now that you have a plan, you can create your content. This may be harder than it sounds. The blank page is a great intimidator.

Don’t be afraid to ask for help. There are writers and marketing specialists out there who can create content for you if writing is not your strong point. Hiring a professional videographer can make a big difference in the quality of your videos.

If you’d rather do it yourself, but these skills aren’t in your wheelhouse, think about taking a class to hone your skills.

Keep in mind that content should be relevant to the consumer but also advance your strategy. If it doesn’t do both of these things, you probably shouldn’t be spending time on it.

Step 5: Post and Share

Step 5: Post and Share

Once you’ve created your content, it’s time to put it online. Ideally, you’re publishing on your own turf –

that means publishing on a web domain you own, so you’re not at the mercy of the newsfeed algorithms on social media sites.

Even though you’re hosting your content on your website, you should use social media to direct users to your site. Put teasers to new blog posts on Twitter, Facebook, and Instagram. Pin your Infographic on Pinterest. Share your latest video on your YouTube channel.

You may even create advertising for your content marketing collateral. Many companies market their eBooks and white papers on Facebook or other sites.

Bonus Step: Working through these four steps will get you started, but a truly robust content marketing strategy needs continuous adjustment. Monitor the performance of each post to find out what’s working and what isn’t. If you had planned a video series but your users are responding better to your blog posts, ditch the video and keep blogging.

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Digital Branding

The Convenience of Work Order Management Software

Work order management software is a phenomenon in the delivery world these days. Businesses of all types are rapidly beginning to pick up on the advantages this type of software brings to the table. If you’re a professional who is always looking for smart and efficient ways to enhance your service delivery approach, brand new management software could be the answer you need. Facilities supervisors can’t stop praising this kind of software and the many advantages it offers.

About Work Order Management Software

Work order management software, in brief, is a CMMS. CMMS stands for “Computerized Maintenance Management System.” After an individual sends in a request for a work order, the software provides an in-depth overview of the process in full. This overview can be helpful to both technicians and managers on the team. This software gives professionals the opportunity to take control of customer details. It enables them to procure all required resources. It enables them to recruit necessary team members, schedule tasks and take care of any and all potential issues that may pop up. This software can be convenient for professionals who want to minimize delays of all kinds. Since work order management software doesn’t require a lot of paperwork, it helps keep potential mistakes and confusion at bay.

How New Software Can Improve Your Job on a Daily Basis

The addition of work order management software can enhance your daily tasks in ways you probably can’t even imagine. The software can simplify the processes of setting up and assigning all kinds of orders to your employees. Some noteworthy features that are part of this software include reporting automation, real time updates, cost monitoring and even preventative maintenance. Cost monitoring can be useful for many diverse reasons. This monitoring can come in handy for people who want to be in the loop regarding random material and labor costs. If you’re interested in work order software that offers everything from asset availability overviews to project coding assistance, there are many widely known options that are available to you.

High-Quality Accounts Receivable and Invoice Processes

If you’re interested in the concept of making your business’ accounts receivable and invoicing processes and techniques a lot easier and more convenient, then work order management software may be a suitable choice for you. This software can be helpful to people who don’t want to have to waste precious time waiting for checks. Customers can reap the rewards of work order management software as well. This comprehensive software gives customers access to communication practices that are prompt and dependable. It also provides businesses with stronger worker accountability. These factors can all contribute to enhanced productivity on a daily basis.

Excellent Customer Service

Customer service is something that’s paramount for all varieties of businesses. If you want to give your business’ customer service approach a major boost, you can’t go wrong with making work order management software part of your life.

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Digital Branding

Marketing Your Business Starts With A Great Website

The world of SEO is ever changing. Google started out with keyword driven search engines. The more keywords you stuffed into an article, the better your chances of getting a good ranking. However, these days, if you stuff numerous keywords into an article, you won’t get the ranking that you want. Rather, Google and other search engines are looking for high content, sites that are mobile optimized, and those that have videos and other pictures for customers to see. With all of these changes, how is anyone to keep up with all these demands? The answer is clear; you must have a marketing firm help your company’s website and ongoing SEO.

 

Your Website Is Your Bread and Butter

 

People often refer to an item of importance as the “bread and butter” of their business. If you want to make money in today’s market, you must have a stellar website. Gone are the days when a page with some color graphics got you in the running. You need to have a site that can stand up against all your competitors and has all the bells and whistles that they do to offer your customers. Think of your website as the backbone of your business, if it falters, the entire thing could crumble.

 

Marketing Has New Demands

 

In the world of marketing, one thing is for sure, things are constantly changing. Unless you deal with all these things on a daily basis, you will probably miss important things that matter to your advertising aspect of business. The most important thing you can do for your business is ensuring that your website is optimized. The next thing that must be done is offer things on your site that others do. For instance, do you have tap-to-call buttons or google maps? Customers have become accustomed to clicking a button and being able to have Google get them where they need to go. They may see it as a hassle if you don’t offer this little feature.

 

Promotion Is The Key To A Well Trafficked Site

 

To get visitors to come to your site, you need to promote it. Are you linked to social media? You can keep it surface or really use social media to help you advertise. By linking your website to your Facebook and Twitter pages, you can drive customers back to your main site to order. Social media helps you gather data and gives you reports that allow you to see what kind of demographics is attracted to your page. You can work on other key demographics and help to build your business around those that are most interested in your offerings. Madigan Marketing is one of the many companies that offers customers a high ROI. Spending a bit of money on your website can help build your business.

 

Today’s Market Is Digital

 

More than ever before, businesses are conducting sales and other services online. They are skipping the overhead costs of a brick and mortar establishment. Since most of the business is on the world-wide-web, you must make sure that your site has everything the customer needs and more.

increase your sponsors with branding
Local Branding

Attain Athletic Sponsorship through Branding

Attain Athletic Sponsorship through Branding

Gaining sponsorship as an athlete is never the easiest thing to accomplish. But it’s more than worth it when you have the funding that you need in order to continue to compete regularly without worrying about finances.

With the right athletic sponsorship, you’ll have the ability to participate in every event for your sport if that’s what you desire. You will not have to worry about fees because all will be handled by the endorsements made by your sponsors. Do you intend to compete athletically on a professional level? Are you running for charity? Follow the simple steps that we share with you today to make attaining sponsorship a breeze.

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Five-Step Branding Process to Attract Athletic Sponsorship

1. Learn why companies pay to sponsor athletes – it’s always best to start at the beginning. If you learn and understand why companies sponsor athletes, it will make it much easier for you to attain sponsorship and funding. In many cases, businesses will sponsor professional athletes with the intention of associating their products and services with them. By associating their products and services with you – the successful athlete – businesses can use this connection to attract more customers from their target market. When looking for companies as potential sponsors, consider your image, your personal brand, and the types of athletes that certain companies usually sponsor. If you fit their typical target, then by all means contact them to find out if sponsorship is possible.

2. Build a fan base – if you are a runner – as an example – and you show up for a race after race and even finish with decent times, there’s no guarantee that anyone would consider themselves your fans. You have to cultivate a fan base and build an audience. Media coverage is a great way to create fans. Social media is an excellent way to connect with people that are interested in what you do. Tap into all of these areas and build a rabid fan base of happy followers!

3. Evaluate potential sponsorships – as an athlete, you may pick and choose potential sponsorships. Choose sponsors in accordance with your values and remember that there is more to sponsorships than money. Plus, picking the right partners will help you gain more attention in the limelight. Make sure to choose sponsors that deliver additional exposure as well as sponsorship money.

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4. Find the right points of contact – as you research potential companies to sponsor you, keep everyone in mind. Do not dismiss small businesses or local organizations. Your local audience is definitely your target market and finding local sponsors will be a lot easier than finding them on the national level. Locating the correct points of contact at these organizations doesn’t need to be difficult. Find somebody currently sponsored by the company and ask for their help.

5. Initiating contact – now that you’ve developed an audience and found the ideal sponsors, it’s time to initiate contact. When reaching out to your initial contact, send this person a proposal. Make it short and sweet and shoot for 50 to 100 words. This should be long enough to get your point across without being too long and wordy.

Use this information to attain athletic sponsorship through branding.

5 Essential Elements of an Effective SaaS Website
SaaS Branding

How to Expand Your Company’s Brand to the Mobile Market

How to Expand Your Company’s Brand to the Mobile Market

Expanding your business’s brand is never easy. You have to do whatever it takes to get in front of potential customers. The hottest and most effective way to expand your brand is to tap into the mobile market. Why consider the mobile market?Well, we’ve all heard about online marketing success stories. We’ve heard about companies that took their business online, developed a website, started sharing valuable content, developed apps, and before long, they’ve experienced massive success.

Mobile Market Branding

The mobile market is similar, but truth be told, its better. More than ever, potential customers are accessing the internet via the mobile web. They are spending the majority of their time online on their tablets, smartphones, ipods and ipads. And they are using apps and playing games like there’s no tomorrow.

To reach this huge, untapped market, you need expand your brand to the mobile market. And we’re going to tell you how to make this happen today.

Are you ready to conquer the world of mobile brand development? Follow this brief guide and make it happen! Maximize Your Mobile Strategy with These 5 Suggestions

1. Make strategy alignment a top priority – stop jumping from one marketing trend to the next and get focused. When creating a mobile strategy, the best way to achieve success is to make sure it’s focused on one major goal. As an example, you can focus your mobile strategy on brand development. And do so in a way that will help you connect with your customers better.

2. Create a scalable campaign – tapping into the mobile market is only the first step. To achieve top level success, you need to begin thinking beyond the present. This form of online marketing is expected to grow and expand in the next 5 to 10 years. So put together a plan that will allow your company to grow along with the market. Keep your plan flexible and make sure there is room for serious growth.

3. Create phenomenal customer experiences via mobile – people love things that are new and exciting. They are sick and tired of the same old things vying for their attention. When developing your mobile plan, make it fresh and interactive. Design it in a way that will get people talking. This is the best way to effectively develop your brand via mobile.

4. Customer data security is a must – when doing business online via the mobile web, you’ll need to capture customer data in order to market effectively. Never, ever, keep your customer data insecure. This is a recipe for serious disaster. Be frank about customer privacy and what they can expect from you. And most important of all, have data encryption in place to prevent vulnerabilities. This is crucial for your success.

5. Have a solid development team – developing a strong mobile presence can be expensive and difficult to accomplish. With the right team in place, you’ll be able to handle anything that comes your way. Please use this information to expand to the mobile market. And if you need further information, please visit this link for additional resources: Has Your Brand Tasted Mobile Marketing?

Content Marketing Explained: A Guide for SaaS Businesses
SaaS Branding

Content Marketing Explained: A Guide for SaaS Businesses

You’ve probably heard of content marketing. It’s one of the many buzz words that saturate the marketing world today. You may even know that content marketing involves creating and curating content to help your business attract and retain customers.

What you may not understand is how content marketing can work for your SaaS and how to incorporate it into your marketing strategy. This guide will give you a basic introduction to what content marketing is, why you need it, and how it works.

What is Content Marketing?

What is Content Marketing?

Content marketing can include blogs, videos, white papers, eBooks, lists, infographics, presentations and a lot more. The form your marketing takes should be based on the type of content that is most likely to appeal to customers.

The key is to provide relevant, useful information. Your content should engage, inform, and inspire your customers and potential customers. Ultimately it’s about building a relationship with the user by convincing them that you understand your industry and have the expertise to help them succeed. If you do this right, customers should look to you as a subject matter expert.

Why Should I Use Content Marketing?

Why Should I Use Content Marketing?

Advertising is everywhere. It’s splashed across the pages of your favorite magazine, printed on billboards, and inserted into your Facebook or Instagram feed. Advertising has reached such a saturation point that it has become white noise. Consumers are adept at tuning it out.

This disengagement can be a real hurdle for SaaS companies who are trying to reach potential customers. Advertising that’s quirky, off-the-wall, or controversial can sometimes break through the noise. That type of advertising doesn’t work for all companies, however. If your SaaS provides payroll services or CRM software, being known as the company with the bizarre advertising might work against you. You need to be seen as professional, competent, and well-prepared to handle the sensitive data that your clients need to run their businesses.

So what’s an SaaS company to do? That’s where content marketing comes in.

Who Needs Content Marketing?

Who Needs Content Marketing?

Instead of pushing and shoving for attention on the sidebar of a blog, you can stand up in front of customers who actually seek you out to hear what you have to say. Instead of pitching a product or service, you’re educating potential customers. Do this well, and customers will place their trust in you. When they need something in your industry, they’ll come to you.

SaaS companies like HubSpot, DocuSign, and Salesforce are making content marketing work for them, and you can too.

Where Does Content Marketing Fit In?

Content marketing should be part of a wider marketing strategy. DocuSign doesn’t just have a resource center where they post whitepapers, webinars and case studies, they also have Google Ads, a FaceBook page, and even print advertising in the Wall Street Journal.

Your content should be fully integrated with your other marketing. It should use the same tone and carry similar messages. Ideally, it should be collected in one location and you should own that space. That means you should not be posting your content exclusively on Facebook, Google or some other branded site. You should have your own blog or website where your content can appear and where you control how people see it.

When Should I Start Content Marketing?

You can add content marketing to an established marketing strategy or you can integrate it from the very beginning of your marketing and branding efforts. Whenever you start, have a clear plan for what you want your content to accomplish and how you’ll go about achieving that.

Content marketing without an established strategy and goals is likely to be ineffective and may even hurt your marketing campaign. Customers may be confused by content that doesn’t align with the brand persona you’re trying to establish. They may even begin to feel like your company can’t be trusted.

How do I Implement Content Marketing

How do I Implement Content Marketing

The first step to a successful content marketing campaign is research. Learn who your customers are, what problems they are trying to solve, and what types of content are likely to engage them. Fortunately, much of this information can be found in your exiting marketing research.

Once you know your customers you’re ready to develop a strategy. What content is your company able to (or able to pay others to) create? Where will you post it? How does it fit into your existing marketing strategy.

Finally, you’re ready to create and post your content. Remember to share it on social media, on your website, and wherever else you can.

Legal Branding

Reasons Why Accident Reports are Important

It happens without notice. You’re out and about, going to work, running an errand or taking the kids to school. You’re thinking about what you need to get done and suddenly you’re involved in a car accident. You’ve gone from hoping to remember to grab milk to wondering how you’re going to pay for the damages the accident just cost. And you’re usually in shock after a car accident, even if it’s a minor one.

It’s vital to call and report the accident asap, ask for an EMT and police officer to be dispatched to the scene. Even if medical attention does not seem to be required, it’s important for medical personnel to be there just in case. Also, you’re going to want the police there in order for you to fill out an accident report. An accident report is going to come in handy later one. Here’s why. 

Reasons An Accident Report is Needed

The police accident report is going to contain information regarding the other drivers and help your attorney when he starts his investigation into your accident. The police report will contain the other driver’s name, contact and insurance information. The police report will also contain information about the owner of the vehicle if he happens to be different from the driver. The accident report will also contain:

-The date, time and location of the accident;
-The weather conditions;
-Detailed information regarding the road conditions; 
-The name and contact information regarding eyewitnesses to the accident;
-Descriptions of the cars involved and the damages each car sustained; 
-A description of the vehicles involved and the damage to the vehicles;
-Names and contact information of the injury victims and whether or not they required medical attention; and 
-Information regarding the accident, including information regarding the accident scene, statements made to law enforcement, and a determination as to what each driver may have contributed to the accident. 

It’s important to note that not all police reports are detailed and contain the above described information. Some law enforecement officers are more detailed in completing their report than others, but it is still in your best interest to make sure you obtain a police report that contains information regarding the accident. Your personal injury attorney may use the police report as part of information presented to the insurance company to establish liability. 

The Possibility for Errors

It is possible that a police report will contain errors, so it’s a good idea to obtain a copy of the police report as soon as you can after the car accident. Always review the report and take note of any errors. Only factual information, such as the date, location and names of everyone involved, can be changed. If you dispute something another driver or witness has said, you can’t have the report changed just based on your opinion. 

If you find errors, it’s best to let your attorney know as soon as possible in order to have the report corrected. It’s possible you can have a written addendum added if the police refuse to alter the information in the report. For more information regarding accident injuries, contact http://russellandhill.com/

Getting to Know Your Customers – A Guide for Marketing SaaS
SaaS Branding

Getting to Know Your Customers – A Guide for Marketing SaaS

Before you create a marketing plan for your SaaS you need to develop a clear idea of who your customers are, what their goals are, and what they need to reach those goals. You may believe that the ideal audience for your product is basically everyone, but you’re doing your business a disservice if you don’t create targeted marketing aimed at the customers most likely to benefit from your software.

A strong marketing campaign enables potential clients to clearly envision how the product and service will help them reach their goals. The most successful marketing campaigns feel as though they are aimed not at a demographic but at each individual within that group.

Before you can create such effective marketing, you need to know who you are selling to. This guide will help you identify your ideal client.

1. Define the Problem

Define the Problem

The search for the ideal client starts close to home. You first have to look at your product and identify the problem that you are solving. Clients buy your product because they have a problem and your product is a solution. The problem may be: I need to make sure my company is compliant with the latest payroll tax regulations, or it may be: I need to communicate with 10,000 subscribers on my email list about the events in my gallery.

If this seems like a high level concept, try breaking it down by listing all the features your software has. What does the software actually do? Each of these features solves a problem by performing a task more efficiently or by automating parts of the process.

2. Identify Broad Categories

Identify Broad Categories

Make a list of the people or businesses who might have this problem. Think broadly. You’ll get to specifics in the next step. List industries or service areas. Think about business size. Are you targeting small businesses, enterprise clients, individuals?

Consider the revenue of your potential customers. If you’re offering a high end product with a high end price tag, you’re going to need a customer with a lot of revenue to be able to afford your software.

3. Narrow Your Focus

Narrow Your Focus

Now you can get specific. Look at those broad categories and think about individuals within those categories who might benefit from your product. Are you aiming at the sales representative or the CEO? How educated is your customer? What kind of technical skills does the customer have? How old is this person?

Does your customer employ people? How many? Are they working on a team? How big is the team? What is the geographic scope of the business?

What are the factors that potential client use to make decisions? Are they focused more on the bottom line or on efficiency? Do they need to get approval from another person or a board of directors to buy your product?

Once you’ve explored all of these questions you should have a clear idea of who your ideal customer is. This could be an individual or an organization as long as it is specific and focused.

4. Aim Your Marketing

Aim Your Marketing

Now that you have your ideal customer profile you can create marketing plans aimed at that specific customer. This will require a little more research from you. Figure out where customers like this congregate online. Are they on LinkedIn or Twitter? Are they spending most of their time on industry-specific sites? If you have existing customers that fit your profile, you can ask them these questions. If not, there’s a wealth of statistical information available online from companies like Kissmetrics.

Once you figure out where your ideal customer hangs out, you can look at how your customer communicates. What buzzwords does he use? What graphics appeal to her? Create your advertising with this in mind.

By maintaining this close focus on your ideal customer, you’ll increase the chances that your advertising reaches people who are ready and willing to buy your product. Of course, other people will see your ads as well, and that’s fine. Even customers who don’t fit your profile can be great customers.

5 Essential Elements of an Effective SaaS Website
SaaS Branding

5 Essential Elements of an Effective SaaS Website

Customers use your website to learn about your company, decide whether your SaaS can help them, interact with your support team, and buy your product. An effective website makes it easy, and maybe even fun, for customers to do these things.

There’s a lot of room for customization of your website, but there are also five essential elements you must have to ensure that your website is effective.

1. Clear Statement of Purpose

Visitors to your website should be able to tell at a glance who you are and what you’re selling. 17 hats, the organizational app for entrepreneurs, does a great job of this.

Clear Statement of Purpose

The first thing you see on their site is a tagline “say goodbye to chaos and hello to organization!” They describe themselves as “the all-in-one business system for entrepreneurs.” In less than 30 seconds you know who their product is for and broadly what it does. They even include a handy infographic, for people who would rather just look at the pictures.

For another great example, look at Salesforce.com. Their home page includes a straightforward headline asking the question “What is Salesforce?” followed by a two sentence answer. The menu to the left is headlined “Solutions For” with entries titled “Small Business” and “Industries.”

Again, a quick glance at the home page lets customers know what the product is and whether its designed for them.

2. Trust Building Elements

Trust Building Elements

People buy from companies they trust. Potential customers will use cues on your website to determine whether you’re trustworthy. These cues can include testimonials from happy customers, certifications from the Better Business Bureau, or security badges.

Let’s look again at SalesForce. The center of their homescreen namedrops a satisfied client who happens to also be a leader in their industry. The hope is that users will think: If this product works for that well known company, it will probably work for mine.

Intuit actually goes so far as to provide a “security” tab on their site, where they explain how their company protects your data. They also include security badges from Norton and Truste.

3. Compelling Call to Action

Compelling Call to Action

A call to action tells users what they should do next. Do you want them to sign up for a free trial? Subscribe to your software? Contact you for more information? Getting them to your site is only half the battle. You have to convince them to take action once they get there.

Salesforce, 17hats, and almost every other SaaS website out there, uses call to action buttons. The button is prominently placed on the home page. They tend to be in bright colors, like orange or lime green, that stand out from the rest of the page.

Your action button can say almost anything from “try it now” to “start for free,” as long as the customer understands that clicking the button will enable them to further explore the software.

4. Contact Information

Contact Information

Responsive customer service is a key factor in the SaaS model. In order for customers to feel confident that you will provide service and support to meet their needs, they have to know how to contact you.

At minimum, you should provide an email address. You might also include live chat options, a phone number, or an online forum where customers can post their questions.

Whatever contact information you provide, make sure that it is easy to find on your page. Don’t bury it three levels deep in a menu. Intuit includes a support tab as one of the four tabs on their home page. Salesforce lists an 800 number in the header of their home page, accompanied by a contact link that opens a email contact form.

5. Easy Payment Processing

Easy Payment Processing

Nothing is more annoying than wanting to buy a product and not being able to do so. Make sure that the process for purchasing your product is clear. Your action buttons can help here, by enticing customers to start your free trial or contact your sales team.

If you have a pricing page, you can include “sign up” or “buy now” buttons for each service level. MailChimp does a good job of this. Most of their site asks customers to sign up for their free version, but if you click through to the pricing page, you find “sign up now” buttons on the premium packages.