4 ways to build trust with potential and existing clients
SaaS Branding

4 Ways to Build Trust with Potential and Existing Clients

Trust is the backbone of any relationship and that’s especially true for the relationship between SaaS companies and their clients. Consider the range of sensitive information your SaaS may be handling if you provide HR, CRM, or Sales Force Automation software. The success of your client’s business depends on whether your product works, and whether it delivers on the promises you’ve made to the client.

In the client’s mind it might seem safer to keep that information and those functions in-house, where their business has at least the illusion of control. For a potential client to be willing to take the plunge with your software, they have to trust you and the product. Here are 4 ways to build trust from initial contact through follow-up.

1. Craft a trustworthy website

Craft-a-trustworthy-website

What makes a website appear trustworthy? First let potential clients know that your website is secure. Include security certificates, credit card symbols, and affiliations such as Better Business Bureau membership prominently on your website.

If possible, include testimonials and logos from satisfied customers. One way that potential clients assess whether a business is trustworthy is by looking for other businesses that use and trust the product.

Offer plenty of information. People tend to fear what they don’t know, so offer as much information as possible about your product and service to help potential clients make informed decisions.

Including these elements will help you set the groundwork for trust, but customer service is what really seals the deal, which brings us to our second tip.

2. Be available

Be available

SaaS stands for software as a service. Don’t make the mistake of focusing exclusively on the software and neglecting the service element. You need to be available to answer questions for potential clients and convert them into paying clients.

Provide clients and potential clients with a selection of ways to contact you. Live Chat is a great way to engage customers because it allows them to ask questions while on your site and without having to pick up the phone.

That being said, some people are more comfortable if they can hear a human voice, so provide a phone number that someone will actually answer. If you can’t answer every call, make sure you return phone calls in a timely manner.

Of course, email is the old standby. Even though it’s less immediate than the other contact methods, it has the advantage of being available to clients 24-7, even on holidays.

3. Offer a free trail

Offer a free trail

It seems counterintuitive to give your product away for free, but free trials have become the standard in the SaaS industry. They are huge trust builders for potential clients because a free trial allows the client to actually engage with the product and make sure it works for their business.

Ideally, a free trial lasts somewhere between 14 and 30 days. Longer than 30 days and you may lose the sense of urgency that encourages potential clients to actually explore the product, less than 14 days and they may not feel they know the product well enough to make a decision.

Stay in contact with the potential client throughout the trail period. Make sure they know how to reach you if they have questions and give them plenty of opportunities to buy.

Most importantly, when they are ready to convert, make sure it is easy for them to do so. There is nothing more frustrating than having to jump through hoops to give someone your money.

4. Keep in Contact

Keep in Contact

The structure of the SaaS industry means that, retaining clients is more valuable than landing new clients. If you have one client who pays you $100 a month for your product and sticks with you for three years, it’s better than 30 clients who pay their hundred and then close their accounts at the end of the first month.

To keep clients you have to keep building trust. That means you keep the lines of communication open. Check in with clients periodically to make sure they’re happy with the product and your service. If you find that they’re not, find out why not, and do what you can to fix it.

Building trust with clients takes time, and different clients will need different levels of engagement to feel secure, but it’s time and effort well spent. A client who trusts you and has faith in your product, is a client who will stick with you for the long-haul.

How to Use Blog Posts to Build a Legal Brand
Legal Branding

How to Use Blog Posts to Build a Legal Brand

Blogs educate and entertain. They can help with SEO and can turn leads into clients. Blogs are also a great way to express your law firm’s brand identity. Remember, a law firm brand is more than a logo, color or slogan. It expresses of your law firm’s culture and identity.

Unlike a slogan or logo, a blog lets a potential client hear your voice. You can discuss issues that are important to you and your clients in detail. Readers learn your perspective and outlook through your writing. Every blog post is a chance to express your law firm’s culture.

How to Choose the Right Blog Subjects

How to Choose the Right Blog Subjects

Blog posts should not directly sell your legal services. Instead, a blog posts should help clients understand the legal system and their rights.

Often, people find a blog post because they are searching for information about a particular issue (and not for a lawyer). If your blog post focuses too much on your law firm’s services, the potential client may go elsewhere for the information she needs.

There are several ways to find good subject matter. You can address your client’s most frequent questions and issues. Or, you can perform keyword research through programs like Google’s Keyword Planner.

How to Format a Legal Blog Post

How to Format a Legal Blog Post

Regardless of how you find a subject, make sure that your blog post is informative and easy to read. People often skim blogs. You want to make sure that your readers are absorbing the right information.

Use Headings to Highlight Key Ideas

Most blogs include headings. Headings can help with SEO and highlight key points for your readers. You may want to use multiple headings (H1, H2, H3, etc.) if you are writing a lengthy blog post.

Again, many people only skim a blog for information. If your post is long and does not contain headings, readers may not find it helpful.

White Space Makes Blogs Easier to Read

Lawyers love writing long, detailed articles. Remember, your blog is not a law review! While your readers are looking for helpful information, they probably don’t want a treatise. Again, they may just skim your post.

White space is the space around your text. It makes content easier to read on a screen. Try to include a good amount of white space on your blog. Break your text into small, easily readable segments.

Use Calls to Action

Use Calls to Action

A call to action may be an offer for an e-book, a subscription to your newsletter or a free consultation. On your blog, you are not selling your law firm. But, potential clients may want more information than your post provides.

You can convert a reader into a potential client by offering a call to action. Calls to action offer valuable information in exchange for contact information. You can strategically place offers for newsletters and free consultations at the bottom of a blog post or on the sidebar.

Once you get a potential client’s information, make sure your law firm follows up and contacts them (either via email or by phone).

Make Sure Your Post is Mobile-Friendly

Your law firm’s website should be responsive. In other words, your website should format itself to fit your reader’s screen.

It can be challenging navigate a traditional website on your smartphone. Smartphone and tablets are the most common way for potential clients search the internet. If your website is hard to read (or outdated), they will go elsewhere for information.

How to Publicize Your Blog Posts

Social media is one of the most effective ways to share blog posts. Use your law firm’s social media feeds (including Facebook, Twitter and LinkedIn) to promote blog posts. If your lawyers have their own professional social media feeds, have them share posts.

The hope is that your posts will be shared by clients, other lawyers and everyone else on the internet. If a blog post goes viral, your law firm will have tremendous exposure.

How to Use Data to Build a Better Blog

You can track a blog’s impact by using tools like Google Analytics. As your blog grows, look at which blog posts get the most views, shares and comments. Do these blog posts have a similar subject or format? Do your readers respond better to list posts or infographics? Use this information to create more popular blog posts.

Legal blogging is an art and a science. Your law firm needs to write compelling content and structure it so your readers (and the search engines) value it. This can take time and effort. If you need help with a blog, there are consultants and writers who can assist you. Visit the following blog for a perfect example to follow when it comes to formatting and blog content: http://www.losangelesduilawyernow.com/blog/.

How Can Law Firms Can Retain Clients?
Legal Branding

How Can Law Firms Retain Clients?

Too often, law firms focus on getting clients, rather than keeping them. A successful legal brand attracts good clients and turns them into brand advocates. And, comprehensive branding and marketing strategy can help with client retention.

Law firm brands are the public expression of your firm’s culture and mission. It is more than a logo, slogan, or website. Branding also includes client communications and relationship building.

The Importance of Customer Service

The Importance of Customer Service

Marketing does not end when a prospective client signs a retainer. Your clients expect more than litigation services. They hired your law firm because they liked your culture and mission. Now, you need to put the rubber to the road.

Every client interaction should reflect your law firm’s brand. If you promised to be compassionate and friendly, don’t push clients off the phone. You and your staff need to be living examples of your firm’s brand identity.

Welcome your clients to your community and keep them engaged. Send targeted newsletters or blog posts. Ask them for their opinions. (For more information, see our article about client questionnaires and reviews.) Show your appreciation.

And, keep them updated on their cases. There is an increasing number of software solutions that can help lawyers communicate with their clients.

The Benefits of Client Relationship Management (CRM) Systems

The Benefits of Client Relationship Management (CRM) Systems

Communication is vital to the attorney-client relationship. Small firms often send letters to clients. But, you may want to consider using a legal Client Relationship Management (CRM) system.

CRM software is more than a client database. These systems give a structure to client communications. You can schedule appointments, phone calls and other communications through CRM software. CRM’s also can track leads and help convert them into clients.

If your law firm struggles with client communications, a legal CRM may help improve your organization.

The Benefits of Project Management Tools

Lawyers rarely think of themselves as project managers. But, you are working with a group of people to resolve a problem—it’s a project!

Law firms can use project management tools or a client portal to share documents and information with clients. While email can do the same thing, it may be easier to have all your communications in one place. (No one likes searching through email.)

Project management systems and client portals may also be more secure than email. It is easy to waive attorney-client privilege in an email thread. And, privacy is not assured when you email a client’s work or shared personal account. (At the least, encrypt and password-protect your client emails.)

No matter how you communicate, make sure your clients are updated and engaged in your legal representation.

Engage Clients Through Blogs and Social Media

Engage Clients Through Blogs and Social Media

Blogs and social media are a great way to engage clients. A law firm can give legal updates, helpful advice and feel-good moments to their clients through blogs and social media feeds. These posts will keep you in the forefront of your client’s mind and can build trust.

For more information, see our articles about social media and blog posts.

What is a Brand Advocate?

What is a Brand Advocate?

A brand advocate is a law firm’s best marketing tool. Lawyers and staff members become brand advocates when they embody the firm’s brand identity and core values. Clients become brand advocates when they share your message with others.

Lawyers often get their best referrals from their clients. A client’s review or recommendation is invaluable. And, it extends your law firm’s brand. Firm reputation is a huge part of your brand, and nothing is more authentic than a client’s expression of your brand identity.

Even if you lose a case, a client can become a brand advocate. If your law firm exceeded their expectations in customer service, communication and culture, they still may refer you new clients. Good results can come in a lot of forms.

Every client interaction should reflect your law firm’s identity. If you have questions about law firm branding and client retention, contact a branding consultant for help.

Should I Brand my Different Legal Practice Areas?
Legal Branding

Should I Brand my Different Legal Practice Areas?

Successful legal marketing is based on brands. A legal brand is not just a logo. Instead, it is a law firm or lawyer’s public image. Usually brands focus on culture, identity and mission.

Brands help differentiate a law firm or lawyer from its competition by educating clients on HOW and WHY they practice law. Clients often choose a law firm or lawyer because of an emotional connection or shared values.

Most law firms have multiple brands. These brands can include:

  • Law firm brands
  • Personal (lawyer) brands

Each of these brands is a separate identity and personality. (For more information, see our article about the relationship between law firm and lawyer brands.)

Large firms may have practice area brands. These brands are sometimes called subsidiary brands.

Why Should a Law Firm Use Practice Area Brands?

Why Should a Law Firm Use Practice Area Brands?

Law firms usually have more than one area of practice. Sometimes, these practice areas can be easily branded together. For example, workers’ compensation and Social Security practices can be branded similarly. (Both sets of clients are facing medical uncertainty, cannot work and want to assure their financial security.)

But, different practice areas can appeal to different buyer personas. A buyer persona is a subset of a law firm’s client base. Law firms can use buyer personas to attract their ideal clients through targeted marketing. (For more information, see our article about legal buyer personas.)

Your criminal defense buyer personas may differ greatly from your law firm’s Child SSI personas. If your law firm is having difficulty attracting the right clients, it may want to consider practice area brands.

But, there are risks involved when a law firm uses multiple brands. Sometimes, the brand messages and identities can conflict. Personal and subsidiary brands can also dilute the law firm brand’s core message.

Factors to Consider Before You Build Practice Area Brands

Factors to Consider Before You Build Practice Area Brands

Again, practice area brands are not always necessary. A law firm should evaluate their practice and law firm brand before creating new brands. Introduce new brands only when they give a strategic advantage.

Are Your Buyer Personas Different?

Your law firm should do market research about their buyer personas. Have each practice area create a list of their buyer personas. You can use your own client data to determine what types of people use each practice area. Competitors’ websites also may give insight into untapped buyer persona markets. (Who are they marketing to?)

Once each practice area has described its buyer personas, compare the lists. You may be surprised to see that the demographics are similar. If there are marked differences, your law firm may benefit from practice area branding.

Is Your Law Firm Brand Too Narrow?

As law firms age, they often change missions or diversify. A business law firm may grow to offer estate planning and bankruptcy assistance. If the law firm’s brand stays narrowly focused on business development, it may not attract the right clients to its other practice areas.

Rebranding can be a good thing. An outdated or overly defined brand can cause tension in a law firm. Lawyers whose practice areas are underrepresented (or ignored) will feel left out. Their brands will conflict with the law firm identity, and they will lose clients.

Before building a separate brand for a practice area, make sure your law firm brand has room to grow. All of your subsidiary and personal brands should fit under the umbrella of your law firm brand.

If your law firm brand seems too narrow, shift your focus from one area of practice to your firm’s core values. A strong law firm brand often focuses on its culture and mission. Talk about what makes your firm exceptional.

Does a Practice Area Brand Dilute your Law Firm Brand?

Your law firm’s brand is your most valuable marketing asset. If your firm creates too many brands, it risks diluting its message. Make sure you align all brands, both subsidiary and personal, with your overarching law firm brand.

Build a practice brand as a subsidiary. It should use the law firm’s logo and color palette, if possible. A subsidiary brand may have a different voice or outlook, but it should be clear that it is part of your legal organization.

Branding can help attract and retain clients. But, it’s difficult to define and build a brand. If your law firm is struggling with its brand, or is considering a rebrand, it should contact a marketing professional.

Law Firm Marketing Through Social Media
Legal Branding

Law Firm Marketing Through Social Media

Law firms have been slow to embrace social media. But, social media (like LinkedIn, Facebook and Twitter) have become increasingly important marketing tools.

Globally, billions of people use social media every day. Social media is not just for cat videos and pictures of cute babies. Increasingly, we rely on social media provides for news and information.

Today, a law firm must have a social media presence to survive.

Law Firm Branding and Social Media

Law Firm Branding and Social Media

Social media feeds are a wonderful way to express your law firm’s brands. Social media allows lawyers instant access to their clients and followers. It gives clients a steady feed of information that educates and entertains.

Your law firm’s posts should reflect your brand. A brand is the public face of your law firm. It describes your cultural identity and law firm mission. Avoid posting information that does not align with your firm’s core values.

What should a law firm share on social media?

What should a law firm share on social media?

Your social media feeds should not just be targeted at prospective clients. Many of your followers are current or past clients. Posts should speak to people at every phase of the buyer’s journey.

The legal buyer’s journey describes how people develop from potential clients to brand advocates. The journey is described as follows:

  • A person searches for basic information about a problem.
  • He identifies his problem, and considers his possible solutions.
  • He wants an attorney, and begins to lawyer shop.
  • Now a client, he wants ongoing service and value.

(See our article about marketing fundamentals for more about the buyer’s journey.)

People find different information helpful at different phases of their journey. Your posts may include:

  • Basic information that would educate the general population about your practice.
  • Legal updates that impact your clients.
  • Feel-good stories.
  • Reminders about community events that impact your clients.

Try to keep your posts informative and entertaining. If you want to create a longer discussion of an issue, share a link to your blog.

But, social media needs to be treated with caution. Along with its benefits, social media can pose branding and ethical challenges.

Personal vs. Professional Accounts

Lawyers should keep their personal and professional social media accounts separate. Most lawyers do not want their clients seeing their vacation pictures. At best, you are over-sharing with your clients. At worst, your personal images and posts can damage your professional brand.

Keep your personal social media accounts private. It’s pointless to keep a professional account if your personal account is open to the public.

Legal Ethics and Social Media

Lawyers must follow their State Bar’s ethical rules. Often, there are specific rules on advertising and client solicitation. These rules apply to social media. Here are some best practices:

Don’t Publish Confidential Information

Don’t Publish Confidential Information

Lawyers and law firms should not publish client information without the client’s signed consent. It’s tempting to post war stories on social media. Client success stories are compelling.

But, if you give too much detail, you may violate your clients’ right to confidentiality. Tread carefully, and when in doubt, ask for permission.

Don’t Accidentally Create an Attorney-Client Relationship

A lawyer publishes a blog post. In the comment section, a person asks questions about a claim. The lawyer responds with legal advice.

The lawyer may have accidentally created an attorney-client relationship.

Once there is an attorney-client relationship, you must protect the client’s privacy and avoid conflicts of interest. You should avoid giving legal advice online. You should also put disclaimers in your comments.

Requesting a Connection Can Be Solicitation

A construction law specialist meets a developer at a social event. The next morning, she sends the developer a LinkedIn request. Has she improperly solicited a client?

Lawyers should be careful when making social media connections. The individual could already be represented, or your friend request could be considered a solicitation.

Use Disclaimers to Protect Yourself

Don’t forget that social media is really a marketing tool for your law firm. Make disclaimers that your posts are general, and should not be considered legal advice.

If you need help with your social media strategies, speak with a marketing consultant.

5 Steps to Successful Digital Marketing for Tech Companies
Digital Branding

The Top Business Technology Trends for 2017

This is the time of the year when most businesses are developing their strategies of activities to have an increased income through the holiday season business. The holiday downtime often gives the best opportunity to business owners to plan for the New Year ahead of them. Their budget does not fail to have the inclusion of their technology to spend. When you want to stay ahead of the game, ensure you keep up with the trends in technology to have your business elevated. Ensure you keep the following business techniques on your radar this coming year. 

1. Mobile domination continues
In 2015, more than half of Google searches were conducted on the mobile phones than on the traditional desktops. For this reason, we are meant to think that technology is shifting from its current domination in desktop computers to the mobile phones. This was one of the biggest opportunities brought to us by the mobile technology. Moreover, it is set to increase in dominance in the coming year. 

For the businesses, they must consider putting their mobile users ahead of the rest. For this reason, they should also consider developing mobile application geared towards attracting loyal clients to their business through numerous offers and sustainable events. These mobile applications must be geared towards replacing desktops. Initially, mobile-based tools were accessed by the staff members. For instance, the document management and CRM portals were used by these officials to allow them to work remotely. One of the top-rising trends in the latest technology is the mobile payment. This is the latest technology that will alter the way consumers complete all their transactions. They will also lay emphasis on security and speed. 

2. Big data remains important
Big data is one of the latest business trends seen in the past few years. It is difficult to read few business articles without finding that name. During this past year, Big Data became the biggest topic. This is because most companies realized that they were sitting on data mines. For this reason, their emphasis needed a few tools to grab Big Data. Big Data markets are expected to mature in 2017. For this reason, companies will use more technology to gather data insights. It wasn’t useful to possess the data in the firms. For this reason, the business intelligence tools will play the biggest roles in offering advanced capabilities to companies such as the predictive analytic tool, and the security guard app

3. CRM and Document Management Tools
Both of these business technology platforms will become more mobile-friendly, cloud-based, and inherently collaborative. Firms will continue to experience the significant benefits associated with the use of CRM and document management platforms to give them more efficiency in their work. In the end, they will have an increased capability to meet their specific customer needs in a manner that is not paralleled in the industry. Cloud-based solution costs are expected to be rising. For the CRM technology, there is an expected improvement in mobile capabilities. This is because the sales teams are out there marketing the company products. 

Graphic Design and Law Firm Branding
Legal Branding

Graphic Design and Law Firm Branding

Logos, color and fonts are some of the easiest ways law firms express their brand. But, design elements are not your law firm’s brand. Instead, logos and images help your clients understand your firm’s identity and outlook.

Good design helps define a brand!

Logos

logos

Logos can be powerful expressions of brand identity. Mouse ears and or golden arches make us think of their representative brands immediately. Law firm logos are usually less iconic.

Law firm logos tend to be conservative. They use traditional typefaces and are often monochromatic. They also rely heavily on gavel, scales of justice and Greek columns.

Law firm logos seem to offer very little brand differentiation. Your firm can do better.

Here are a few pieces of advice:

1. Work with a Graphic Designer

Work with a Graphic Designer

Most lawyers don’t have the skills or time to make a logo. Your firm may have an idea of what your logo should be, but may not have the technical ability to bring it to life.

A graphic designer can create a high-quality, custom logo with your brand in mind.

2. Do Market Research

When you do market research, don’t just look at law firm logos. Instead, study other markets. Create a file of logos that speak to your firm.

Then, consider WHY these logos are successful? What message do they convey? Are they modern or traditional?

You also need other people’s opinions. If you are a partner at a 25-member firm, do NOT include them all in the design process. Instead, ask a small group to give input into the logo design. If you cannot agree on a logo, get help from your graphic designer or a marketing consultant.

3. Choose a Simple Logo

Most iconic logos are simple and elegant. They usually have one to three colors. This makes them easy to recognize.

Color

color

Color consistency increases brand recognition by 80%, according to a 2007 University of Loyola, Maryland study. But, color also evokes emotion and can help define your brand.

The Psychology of Color

We associate colors with both positive and negative feelings. Think about your law firm’s brand and culture. What emotions do you want to express in your branding? Ferocity? Trust? Optimism?

Now, select colors that evoke these feelings. Most Americans link these colors to the following feelings:

  • Red: Power, aggression, passion and strength
  • Blue: Security, dignity and trust
  • Green: Wealthy, fresh and youthful
  • Yellow: Positive, energetic and warm
  • Gold: Historic, traditional and valuable
  • Grey: Conservative, responsible and serious
  • Pink: Feminine, playful and youthful
  • Purple: Sophisticated, creative and royal
  • White: Truthful and pure
  • Black: Serious, elegant, and bold
  • Orange: Cheerful, optimistic and exuberant

You also want to select colors that are complementary and easy to read.

Again, a graphic designer or marketing consultant can help you select a color palette.

Images

Sometimes, law firm images and photography seem like an afterthought. Too often, law firm websites rely on cliché stock photography and poor quality profile photos. But, images are an important part of your firm’s branding strategy.

The images on your website (and other marketing materials) should align with your law firm brand and client base. Before you select a stock photo, ask these questions:

  • What does the image say about my clients?
  • Does the image reflect our culture and values?
  • Is the image consistent with the rest of our marketing materials?
  • Are my competitors using the image?

You should choose images that are unique and directly relate to your brand identity.

Just like color, images can express emotion. Consider the message you are trying to convey with an image. And, consider how that emotion relates to your brand.

Similarly, attorney profile pictures should be high quality and consistent. A poorly lit, low-resolution image will not positively advance your brand identity. It is worth the time and money to hire a professional photographer.

The Need for Consistency

Law firms should use graphic design elements consistently throughout their marketing. Your social media feeds, print materials and website should share common design elements.

Along with logos and color, consistent use of font, images and taglines help define a brand. Your law firm should provide clients with a consistent message and visual aesthetic. This consistency will help your clients understand your firm culture and identity.

Law Firm Branding vs. Lawyer Branding
Legal Branding

Law Firm Branding vs. Lawyer Branding

Within a law firm, there may be many brands. You have the firm brand that represents the entire organization. There are also lawyer or personal brands. It can be a challenge to balance these brands.

Legal Branding

Legal Branding

A brand does not describe WHAT you do. Instead, a brand highlights WHY and HOW you serve your clients. Legal branding differentiates lawyers and law firms from each other by highlighting differences in culture and outlook.

What is a Law Firm Brand?

What is a Law Firm Brand?

A law firm’s brand covers the entire organization. It is the public image and identity of the firm. This brand reflects the values and culture of the law firm.

A law firm brand is expressed through graphic design, including colors, logos and formatting. A firm’s branded content also has a consistent voice and message.

What is a Personal Brand?

What is a Personal Brand?

Many lawyers have their own personal brand. A personal brand is built on the lawyer’s (rather than the law firm’s) personality and reputation.

This brand can be based on a variety of factors, including:

  • Community and political involvement
  • A dedicated personal client base
  • Involvement in high-profile litigation
  • Leadership roles in professional organizations.

Personal brands are valuable to both the lawyer and the law firm.

Unfortunately, personal brands are portable and can cause conflict. If a lawyer leaves a firm, his brand goes with him. Or, a lawyer’s brand may diverge from the firm’s message and identity.

How to Use Law Firm and Personal Brands

Sometimes clients hire the lawyer, not the law firm. (And, vice versa.) Your marketing strategy should accommodate both law firm and personal brands.

A lawyer’s brand can seem bigger than the law firm’s brand. This can happen when the personal brand covers:

  • An iconic founding partner
  • A recognized rainmaker
  • A public figure, such as a politician or philanthropist.

Your lawyers are not the same and they bring different strengths to your firm. You can highlight these by allowing internal differentiation. Allow for flexibility within the firm’s brand.

Personal Brands and Legal Buyer Personas

Buyer personas are subsets of your client base. They have different goals, perspectives and needs. (For more information, see our article on buyer personas.) Your law firm can appeal to different buyer personas through personal brands.

Consider these two buyer personas:

  • John (age 30) was in a car accident. He was a software engineer at a large company, but he is now off on medical leave. John is married with two kids. He suffers from depression. The thought of litigation is overwhelming.
  • Marta (age 45) lost her husband in a car accident. Another driver was at fault. She is a trauma nurse and is taking time off to grieve. Marta is angry. She expects a large settlement for her pain and suffering.

While a good lawyer could represent both clients, John and Marta may be drawn to different personal brands. John may choose an attorney who seems patient and compassionate. Marta may want the brashest rainmaker she can find.

Using Blogs and Social Media to Build Personal Brands

Using Blogs and Social Media to Build Personal Brands

Lawyers can build their personal brands through blogs and social media. Blog posts and social media can give clients insight into a lawyer’s personality and legal perspective. A regularly updated blog or feed also can build trust with potential clients.

But, a lawyer’s blog or social media feed must still follow the firm brand. A lawyer’s content should not conflict the firm’s brand and must stay professional. You should also use consistent design elements (color, photographs and logos).

Your law firm may want to create social media guidelines or a digital code of conduct. Remind your lawyers that social media posts and blogs must meet your state bar’s ethical standards. (For more information, see our article on law firms and social media.)

How to Fix Conflicting Brands

When you have big personalities (and therefore big brands), conflict is bound to happen. A lawyer may use his own photographs and colors scheme, or refuse to use a firm logo.

As a lawyer, you are trained in dispute resolution. Use those skills! Many times, compromises can be made. But, if you cannot agree, it may be time to hire a branding consultant.

It is possible that the law firm (or the personal brand) is overly defined and rigid. A branding professional can help you re-brand the lawyer or firm, allowing both brands to flourish.

next-level-youtube-marketing
Digital Branding

Marketing 101: Simple Strategies That Will Make Your Business More Successful

Watching your business become increasingly successful with each passing day is encouraging and exciting. However, it’s important to know that growth won’t just happen. Rather, corporate leaders need to consistently implement the customized, broad range of success strategies that will facilitate jaw-dropping levels of success. One of the simplest and most effective strategies to use for the purpose of optimizing success is marketing. Below you’ll find just four of many simple marketing solutions you can use to make your company more profitable and powerful this year:

1. Implement A Social Media Optimization (SMO) Campaign.

One of the best ways to ensure that your business becomes more successful this year is through the implementation of a social media optimization (SMO) campaign. This campaign will work by helping you remain connected to members of your target audience through popular social media channels like:

• Twitter
• Instagram
• YouTube
• Facebook
• Pinterest
• Google+

One great SMO strategy you may want to consider using is Twitter polls. As noted in Social Media Examiner, Twitter polls give you the opportunity to get the opinion of your target audience by asking them questions about your product or service line. A sample question would be “Which of our lipstick colors makes you look and feel your very best?” You can use the information you attain from the Twitter polls to update and optimize your products.

If you want help with the SMO process, companies such as Get More Engagement would be delighted to assist you. The professionals of this organization offer cutting edge services to help you connect and convert customers through Instagram!

2. Utilize Web Design And Development Services.

In addition to implementing an SMO campaign, make sure that you utilize web design and development services. This approach is helpful because it will empower you to maintain an interactive, innovative website at all times. Remember that your website is essentially your online store, and you want to make it easy for prospects to shop and learn more about your brand while on site. One great way to make it happen is the use of shopping cart software. This software will empower your customers to quickly store all the products they want in a central location and then make the desired purchase.

3. Invest In Printing Services.

Another marketing strategy you can deploy to make your business more successful is investing in printing services. These services can provide you with dynamic, detail-oriented marketing material that you can distribute through mail or in person. Some of the printing products that you may be interested in utilizing for your company include:

• Appointment Cards
• Booklets
• Business Cards
• Coupons
• Envelopes
• Forms
• Invitations
• Letterhead
• Manuals
• Postcards
• Prescription Pads
• Rack Cards
• Tickets

4. Encourage Satisfied Customers To Leave Positive Online Reviews.

Search Engine Land reports that 88% of consumers trust online reviews as much as they would a personal recommendation. For this reason, it’s a good idea to encourage people who like your product or service line to leave positive reviews about it in the internet sphere. This strategy will build trust in your product line while simultaneously enhancing the brand recognition process!

Start Optimizing Your Marketing Campaign Now!

Marketing is one of the most effective, expedient ways to broaden your base of loyal clients and optimize your conversion rates. Luckily, there are hundreds of advertising strategies you can use to make your organization more effective. Four of them are listed above. Start using these techniques now so your company can become increasing marketable this year!

Digital Branding

Online Presence Matters in Marketing Your Product

With the introduction of new technology and applications, as well as the increased use of smart devices, the marketing industry has also expanded their lead generation process by taking the digital route to attract potential customers.

From neon signages and one-dimensional cardboard signs advertising a product or service, campaigns have gone online, offering highly-interactive means of getting their message across.

Social Media and Other Online Methods

Social media, email marketing, as well as digital advertising has become the go-to platforms for some businesses seeking more ways to strengthen customer relationship and engagement. These businesses also believe that by taking their marketing and networking online, they are connecting with millions of individuals with access to the internet, who could potentially become new customers and followers of their brand.

The digital marketing agency plays an important role in creating an effective advertising campaign for businesses who desire to take the online route. The right marketing agency can create a viable product promotion or an efficient brand awareness campaign at a minimum cost while harnessing the massive potential of the internet and online technology. Under a capable team, a business can favorably position itself in a competitive market through a well-crafted marketing plan that fully utilizes current trends. The plan may include developing a search optimized website that can draw in potential customers and help the business establish a strong social media presence.

Mass Market Reach

There is no doubt that millions of people around the world are hooked up to the internet and have at least one or two social media accounts. Among the social media platforms today, Facebook has dominated the numbers game with approximately 1.94 billion monthly users according to a recently released report. These users not only post updates and interact with their network of friends and colleagues but they are also potential customers of a specific product or service.

Other social media platforms are also performing well. While a Pew Research Center survey indicated that majority of respondents subscribe to Facebook, many online users also have LinkedIn, Instagram, Twitter, and other social media accounts.

Marketing Trends on the Rise

This year, the use of digital marketing continues to expand with the integration of advanced technology. These include the use of live video streaming and even augmented and virtual reality. Facebook and other social media platforms have implemented live video streaming but AR and VR technologies are still gaining a foothold in the industry.

But what ties in these new technologies is consumer engagement. While static advertising draws in potential customers for quite some time with their colorful printed ad campaigns, with interactive technology, customers are treated to a multimedia experience.

While traditional marketing is still popular, digital promotion has also gone fully mainstream with the increasing number of connected smart devices and of users of social media sites. With innovative digital marketing methods on the rise, the only way to bring brand awareness or a product campaign to another level is to take advantage of these new trends.