Category: SaaS Branding

SaaS Branding

How to Get More Customers

Every business needs a constant stream of customers. Without plenty of satisfied customers, you won’t have a business, regardless of how well everything else in your business works. 

If you don’t attract enough customers after you launch your business, then your business will flounder, failing to flourish. And if your volume of your customers drops after you’ve established your business, then your business might close when revenues drop below operating costs. 

While the value of getting plenty of customers is obvious to every business, many businesses often lose sight of this goal, distracted by internal business concerns.

Small business owners, in particular, are more likely to lose track of the value of growing their customer list because they are often overwhelmed by so many other aspects of business tugging at their attention.  

Fortunately, customer acquisition is not complex, and here are three simple strategies to ensure your business always has more than enough customers to thrive:

Get Direct Leads 

If you are a contractor, for example, you can pre-buy business leads from a contractor locator service like Networx. Networx leads are available in real time. As soon as they secure a qualified lead, they will then pass the job to you as one of their qualified affiliate contractors. You won’t have to go through endless negotiations with the customer to win the contract.

Improve Conversions 

When your business attracts targeted leads, then your sales will soar. If a high volume of traffic doesn’t trigger a large spike in sales, then review your customer conversion process.  

If you’re not sure how to gauge customer conversion rates, then hire a business consultant who can figure out a better mechanism, strategy, technique, or policy to turn prospects into customers. 

Consider Rebranding

If your business once had a lot of customers but now struggles to attract enough interest in its products or services, your branding may be archaic, no longer relevant.

That could happen for many possible reasons:

  • corporate reputation issues,
  • change in market conditions,
  • a surge of fierce new competitors who are offering better quality products or services at a lower cost, or
  • change in the needs or wants of your target audience.  

If you suspect that you’ve lost your market share because your brand has lost some of its appeal, then consider rebranding.

Rebranding isn’t as simple as designing a new logo, coming up with a snappier slogan, or building a trendier website. Rebranding goes deeper. It’s a sea change. Rebranding goes beyond a new look and feel. It reflects your company’s new approach to market conditions. 

You can decide exactly how to rebrand by monitoring audience preferences to understand what change in direction to make.  

Upgrade Customer Service  

There’s no point in spending time and energy acquiring new customers if you lose existing customers at a steady rate. It’s not enough to just acquire new customers, you also need return business from loyal customers.

Since the cost of acquiring a new customer is so high, you are wasting money if you have no strategies in place to build customer loyalty. Your revenues will take a hit if you don’t address the issue of a high turnover in customers.

You can improve customer service by reviewing customer touchpoints. 

Make a list of things to test and tweak:

  • enhance customer interactions,
  • update dysfunctional customer service policies, or
  • get your staff more engaged in customer satisfaction. 

If you don’t have a clue about the quality of your customer service, ask your customers directly. Use survey tools to get customer feedback. 

Troubleshoot Your Customer Acquisition Process

If your business is not doing well, troubleshoot why you don’t have enough customers. Review how you acquire customers and try new marketing strategies to get customers.

SaaS Branding

5 Subscription Services and Why They’re So Successful

These days you can get a subscription service for just about anything. But, not all of them stand the test of time or are worth the consumer’s money, and they’re quick to realize it. There are, however, many that are not only successful, but they’re also positively exploding. Let’s take a look at what they are and why they’re doing so well. 

Beauty and Grooming Subscriptions

If you’re into beauty products, you may not be into actually shopping in-store for these items. Whether you’ve been matched so off-color that you walked out looking like a clown, or you just can’t stomach the strong perfume smells of these types of stores, services like Ipsy or Birchbox are godsent. If you’re more particular about your products like you only use vegan cruelty-free – you guessed it, there’s a box for that. These types of services have even upped their game in some instances and branched out to include health & wellness, apparel, and home decor in their subscriptions like FabFitFun. With a reasonable sign-on price and often promotions for first-time subscribers, these brands’ sales are soaring. Bonus, they all make cancellation a breeze. 

Coffee and Drink Subscriptions 

Maybe you’re the type that wants the perfect pour over coffee every time. Or you need your coffee to be of a single origin. There are subscriptions for that. If you’re a wannabe wine aficionado, there are subscriptions that not only introduce you but educate you on what you’re drinking. Once you figure out your favorites, your subscriptions can be easily tailored to your interests. There are even subscriptions for single-serve bottles of wine, as the subscription Usual. You can customize your monthly shipments from as little as six bottles to as many as 24. One such subscription that’s a splurge but so worth it is the Fat Cork. At $199 a month, the party never stops with a quarterly shipment of Champagne.

Book Subscriptions

Even though a book to read the next day is just a click away nowadays, or the fact that you can read so much of what you want for free online anyway, book subscriptions not only exist, but they’re thriving. If you wish to go the route of The Book of the Month or you’re shopping for children who can’t even read yet, there are subscriptions for them. Books are an appealing subscription for so many people because it does the filtering for you. You tell these subscriptions what interests you and what doesn’t, then voila! You get arrivals that keep you well-read, have things to contribute conversationally, and it’s all worry-free—saving you even more time to curl up with a good book. 

Toy & Game Subscriptions

Maybe you picked up a puzzle addiction during a lockdown or perhaps you just want to make sure your children are getting more time away from their screens, especially since they’ve been schooling virtually all year. Either way, there are subscriptions for those too. The best part is, like most things nowadays, they’re so easy to customize. You can control if the child’s subscription will be more Montessori style or if you want them building things from kits. As far as your more adult toys, you can customize that too. And if you’re looking for a subscription to actual “adult” toys from an adult toy store, those exist too. These are successful for a myriad of reasons, the least of which isn’t the fact that even though we’re all constantly connected to technology, it feels rewarded to be offline and just enjoy games as we did in our youth.

Food Subscriptions

Everyone’s a foodie these days, am I right? Seriously, joking aside – what’s the one thing that brings us all together? The love of food! Not only do food subscriptions make a fabulous gift for nearly every adult in your life, but they’re an excellent present for yourself as well. You can literally get any type of food subscription too. Whether you’re shopping for someone who eats Whole Foods Plant-Based to a straight-up monthly cheese box for yourself (no judgment here), they exist. This market exploded and will continue to do so because, let’s face it, we all need it, and the more options, the better. Having it delivered straight to your door? The best.

SaaS Branding

Content Writing: Are You Ready To Grow Your Business?

Is content writing something that can help your business grow? Are you considering writing blog posts, guides, and magazine articles? 

If you’re thinking about using content writing to grow your business, start with the end in mind. 

You’ll want to focus on the best places to publish, connect with your target audience, provide valuable insights, and be ready to adapt, adjust and pivot.  

Get Seen

Even with the best content, you’ll need to find the best places to publish. You can write for authority sites with guest posts – and link these back to your website.

You can publish articles for Medium, the popular publishing platform funded by The Chernin Group (TCG). Medium has transformed how small businesses get noticed because of one simple reason: they receive heavy traffic. Medium has between 85 and 100 million monthly active users. With this massive audience it’s easy to see that you’ll get a lot of visibility. 

If you want to publish great content – do it where you’ll get the most visibility.

Connect With Your Target Audience

Do you have the right publicity and media plan to connect with your target audience? Do you have your finger on the pulse of what they care most about? 

Are they senior women, searching for tips on healthy living? Are they gadget lovers, looking for the latest cool gadget they don’t want to live without? Are they avid travelers, in search of the next awesome spot on the globe that hasn’t been found out by their neighbors?

When you know who your target audience really is, you’ll also need to understand what they are passionate about. This may come from your own experience – for instance, if you are a senior woman, gadget lover, or digital nomad. Or, it may come from a deep dive into customer data. 

Perhaps you have a quiz or survey to help you deepen your understanding of what your target audience truly needs. 

Of course, the better you know your audience, the closer you can come to providing them with exactly the content they are seeking. When you do this, they’ll search out your posts, read your Medium articles, follow your tweets, and ultimately buy what you’re offering.

But let’s not get ahead of ourselves.

Give Valuable Insights

Content writing is all about value. It’s not just what you consider ‘valuable’ that counts. It’s what your audience is looking for, needing, and wanting.

There are always long discussions about value in boardrooms, think tanks, and business meetings. It’s the kind of conversation that usually gets heated, with strong opinions from every expert. However, the only true value is what the target audience wants.

It’s not, as the scientific expert is pushing: more data. It’s not, as the finance authority insists: more numbers. It’s not, as you might believe, more of what matters to you.

While these elements may be significant for your audience, there is only one true answer on value. It’s what your target audience is craving. 

This may fall into two buckets: hopes and fears. Some businesses market, write about, and sell hope. They often are painting pictures of the dream life, the ideal solution, and the ultimate luxury you can’t live without. 

Other businesses market, write about and sell fear. They often are highlighting potential problems, looming threats, and how to promote safety and security. They may be selling solutions for problems you’ve not even visualized – until you read their copy.

Either way, connect with your audience. Find out what they are seeking. Orient your writing to reflect their priorities. Consider content, digital advertising, print advertising, and the best ways to reach your tribe. 

Iterate, Iterate, Iterate

In product design as well as in content marketing, there is a single slogan to remember. It is: “iterate, iterate, iterate.”

While you might dream of waving a magic wand and getting everything perfect the first time, this is not realistic. You will try out one style, and wait for feedback. You’ll explore one type of content, and analyze results. 

When you get feedback, listen. This doesn’t mean that just because your next-door neighbor has an opinion, you’ll shift your entire strategy. Not at all. Listen to the feedback from your target audience. Your neighbor may just be having a quirky day. 

In summary, content marketing is a powerful way to share your insights, get your company known, connect with your target audience—and grow your business. It may take some experimenting in placement, topic, tone, and content – but you will see definite results. 

SaaS Branding

5 Ways for Companies to Appeal to Younger Customers

Businesses worked hard to appeal to baby boomers because they were the biggest block of consumers for a long time. That’s no longer the case. Millennials and younger are some of the biggest blocks of consumers now. The following are five ways to appeal to younger customers so that your business has a chance to grow.

  1. Social Media Platforms Make a Difference

If you want to reach younger customers and drive them to your website, it’s essential to get on social media platforms. Everyone is online, including older folks, but none are more active than younger customers. You want to get on every social media platform you can get on and be active. It’s important to show some care with these platforms. You have to invest in the pictures and videos you post because quality matters. Be sure to share meaningful posts. All of this matters to the younger consumer, and it will help you in the long run.

  1. Eco-Consciousness Matters

Another way to appeal to younger consumers is to focus on sustainability. Millennials and younger care about the environment and want the companies they visit to care about it, too. Do everything you can to show that you care. For example, you can install an EV charging station in the customer parking lot as a way to welcome young consumers who are driving electric cars. Even if they aren’t your customers yet, they might become interested if they need the charger. Make other changes to your business, like going paperless to be green.

  1. Socio-Consciousness is Important

Being eco-conscious is one thing, but your business should also be socio-conscious. Being a good corporate citizen is a good thing because it shows that you care about what’s going on in your community. The way you do this is up to you. For example, you can show your support for LGBTQ+ rights, or you can simply make sure everyone in your community knows that your business sponsors the local football team. Both of these make you look good, but one of them is a little more controversial than the other. You should honest about what you support, and make sure you do so because people do care.

  1. Being Authentic Really Wins

The next thing you want to consider doing is working on your transparency. Younger generations want to feel like they know you and what your company stands for. They want to feel like they can find out everything about you and that you’re always going to be honest with them. You’re going to have to work on transparency, and there’s a lot of ways to show transparency. For example, you can introduce a traceability feature. This feature allows customers to trace back the products you offer to their origin to make sure your products were made fairly and everyone was paid well. Authenticity also means owning up to mistakes before you’re exposed.

  1. Start Hiring Them and Listen

It’s important to hire some of these young folks. The more young people you have working for you, the more you’ll learn about them. Be open-minded about what they have to teach you even if you’re used to doing things in a certain way. Try to hire some of them to help you reach younger generations. The reality is older generations usually have a hard time connecting with younger ones. They have trouble speaking their language, often coming off as fake, and that’s not what you want. Do your best to be open to their suggestions. The more diverse your workplace is, the better things will be for you.

These are some things you could do to try to reach that young block, but there’s always more you can do. Consider hiring a marketing team that’s had some success reaching younger customers if you want this to work.

SaaS Branding

Best Practices to Drive Productivity

Nothing is more important to a small business than its people. Thus, employees’ productivity will rise if they are happy, which is just what business owners need to drive their company towards growth and development.

Minor modifications in the workplace can dramatically boost a company’s production and efficiency. With this, companies can complete more high-quality work in less time and spend less time on non-essential tasks, a win-win situation for both business owners and their stakeholders. 

With that, here are the best ways to boost business productivity:

Focus on Employee Satisfaction

While increasing employee satisfaction is not a cure-all pill, it can have some remarkable effects on a company. Specifically, a happy, engaged, and motivated employee contributes to the company’s success, positively impacting the rest of your team.

The most important advantage of ensuring high employee morale and overall satisfaction is that people rarely consider quitting their current positions. Veritably, employee satisfaction is critical for employee retention. For long-term growth and guaranteed success, companies must drive to retain deserving and skilled personnel, that is, by upholding employee satisfaction.

Communication is Key

Communication is essential in every aspect of a business. It is also critical that an organization’s internal communication and their employees’ communication skills are effective, particularly now that the economy has driven a rising number of people to work from the comfort of their homes.

Furthermore, a united company attempts to build strong communication among its employees. When everyone understands what their coworkers are working on, they may better assist one another, achieving a common, shared goal of increasing productivity.

Get the Right Equipment  

Nothing is more inefficient and frustrating than wasting time waiting for important documents to print because a company lacks quick printing technology. Thus, it is critical to provide employees with the appropriate tools and equipment to do their tasks efficiently and on schedule. 

Not only do high-quality, current programs and equipment benefit employees, but they also improve how a company gets perceived across different lenses. Companies should seriously consider investing in the correct equipment.

Examples of this are a production printer or an upgrade to the payroll software. Ultimately, you do this by getting equipment that will save employees time and effort.

Become as Efficient As Possible

The best possible utilization of resources is what efficiency is all about. Efficient businesses optimize outputs from limited inputs while lowering expenses. Furthermore, you can reduce a company’s costs and its competitiveness improved by increasing efficiency.

For one, automation minimizes the amount of paper that passes through a company and allows employees to be more strategic in their job. As employees get rid of mundane, tedious tasks, they become freed to devote themselves to higher-value duties essential in company growth.

Positive Reinforcement Goes a Long Way

Every day, small business owners get challenged with their employees’ actions. Thus, it may be time to join the legions of behavioral experts who believe that creating a pleasant workplace — one that encourages positive reinforcement — is just as important as writing a business plan in terms of business success.

Positive reinforcement is an effective, evidence-based method for increasing workplace productivity and morale. Moreover, positive reinforcement always leads to better behavioral results. Bosses must deliver positive reinforcement correctly and immediately to be effective.

Set Realistic Goals

Setting realistic goals will provide companies a firm, clear direction. Business goals provide a tight framework for business owners, preventing them from straying and keeping them focused on a specific path. Moreover, it is common among successful businesses to have started from setting realistic goals that are:

  • Specific: The objectives should be specific, clear, and devoid of ambiguity. You must define the goals in a concise and detailed manner.
  • Measurable: The objectives should be quantifiable. Setting a goal such as “greater revenues” or “better quality” is not a good practice and may not help companies. Rather, goals should be measurable and scalable to allow for progress assessments toward them.
  • Timely: Efficient goals are time-bound, having a clear start and finish date. Company objectives may become redundant if there are no time constraints, and their achievement may never even come to a realization.
  • Simple: There should be no jargon in the goals. They should be simple enough for everyone working in a company to understand, allowing unity to work on a shared goal.

Undoubtedly, it is pleasant – although sometimes ignored – to show employees how much a company appreciates, respects, and values them on a personal level. Thus, if employers want their employees to work to their full potential, they may consider and use a couple of these suggestions and prepare to reap a wealth of benefits.

SaaS Branding

Employee-Directed Branding

We all know how important customer directed branding is, but few businesses pay enough attention to internal brandings. Employee-directed branding, or “employer branding,” is becoming more necessary than ever. This is because it is becoming more and more difficult to hire talented workers, and this, in turn, also makes it hard to retain the talent you have. It is now a business necessity to build a strong culture and great atmosphere in which to work. Here we will explore some of the ways that successful corporations are branding themselves to their employees.

What you can learn from successful corporations

If a company is highly successful, it makes sense to analyze what it has done to contribute to that success. With that in mind, there is a lot to learn from the ways that large corporations brand themselves to current and future employees. One way to do this is to examine a successful advertising campaign. While a large-scale advertising campaign is off limits to all but the largest corporations, it is worth taking a look at what large corporations are trying to accomplish when they launch such campaigns. For instance, in GE’s famous “Owen” campaign, the company is sending a simple, clear, positive, and repeated message: Owen is changing the world just as you are changing the world by working at GE. This campaign shows the importance of having a clear and repeated theme to your internal marketing. Ideas such as specific ways your company helps others or the ways employees are supported are good because they are a clear and simple message that can easily take root. Whatever that message is, it needs to be reflected in reality in order to succeed, and some of these examples below should help get you thinking along the right lines.

Updating the work environment: Given that most people will spend nearly half their waking hours at work, it makes sense that people would be greatly impacted by the nature of their work environment. A drab, cramped, and old office will not only increase turnover, but it will also decrease the quality and efficiency of the work being done. Happier employees stay longer and are more productive, so it is a worthwhile investment to update your offices. There are a number of simple changes you can make right now:

  • Add a water cooler system: Water coolers make employees feel cared about, increase employee health, and provide a good place for natural team-building to occur. Ideally, you can even step it up with a more advanced system such as a reverse osmosis system – this will multiply these benefits.
  • Re-decorate: This can be something as simple as changing the furniture, all the way up to a complete overhaul with new paint, light fixtures, and art. Given the enormous impact changes like these can make, they are usually well-worth the comparatively small investment it takes to implement them.
  • Add fun areas: Some of the classic communal areas such as break rooms and water coolers can be easily turned into a point of pride if you replace them with activities that encourage team-building. Even something as simple as a foosball table can help make work a far more pleasant place to be. If you really want to make an impression, many of the most dynamic companies have gone so far as to install entire game rooms and coffee shops.

Conduct an employer brand audit: You cannot craft an employer brand if you do not know what your brand currently is. To accomplish this, it is vital to use an employer brand audit. You are trying to find out the answers to two questions: how does my company present itself to employees and candidates? And how do employees and candidates actually perceive the company? To do an audit, first gather up everything that an employee or prospective employee might come across: internal communications, job postings, onboarding materials, social media profiles, etc. You can use these materials to determine how you currently present yourself to employees and applicants. Next, interview current employees to ask how they perceive the company and provide applicants with exit surveys. This information will give you information about how your message is received.

Attracting and retaining talented employees has never been more important than it is today. Unfortunately, it has also never been more difficult. Most businesses are used to cultivating a brand image when dealing with customers; however, it is now a business necessity to also cultivate a positive brand image within a company itself. The future of every business that has ever existed depends upon the employees that conduct business on a day to day basis. Take the time to review some of these ideas and develop an employee directed branding plan that will help take your business to the next level.

SaaS Branding

Benefits Of Starting Your Own Business

Have you always dreamed of starting your own business? Have you had an entrepreneurial spirit for as long as you can remember and prefer to be your own boss? Well, what’s getting in the way? Maybe it’s fear of the unknown or fear of failure. On the other hand, you could be unsure of where to start. Many small business owners will tell you that they were very fearful in the beginning, but that it’s part of the journey. If you are thinking about starting your own business, the best thing you can do for yourself is research and weigh the pros and cons. In this blog post, we will give you some benefits of starting your own business and why it can be life changing if done right! 

Work/ Life Balance 

One of the biggest benefits to starting your own business is the ability to create your own schedule. Although it takes dedication and diligence, working for yourself allows you so much more flexibility than if you were to work for an employer. From working wherever you want, to setting your own hours, to wearing whatever you want while you work–who could complain! If you are someone who enjoys going to morning yoga at 10 am or you must pick up your son from school at 3pm, working for yourself allows you the flexibility to plan work around your priorities. Not only that, but if you plan a 2 week vacation in the Bahamas, you can bring work with you or even take a pause without having to consult anyone about it getting approved. Overall, the work life balance is spectacular if you start your own business! 

You Can Follow Your Passion 

Many entrepreneurs say that the long hours they invest in their own business don’t feel so bad because they are having fun while doing it. If you are passionate about what you are creating, it won’t feel like work. Not only that, but it will be like raising your own baby. You will see it grow, change, and evolve as time goes on. If you find something you’re passionate about and start a business around it, chances are it won’t feel like work! 

You Get To Choose Who You Work With 

Unlike walking into a work environment where you may not like everyone you work with, when you own your own business, you get to choose who you employ or hire. The greatest thing is, you can work with friends, family, or other business owners who you  have previous connections with. You deserve to surround yourself with people who give you the optimism and encouragement you need to move forward. Weed out the people who have a negative vibe, because let’s face it, who needs that?

Financial Security 

When you are successful in business, chances are you will be shocked at how easy it is to make money and create financial security. Given the circumstances of the 2020 pandemic, we all understand how quickly things we love, like our jobs, can be taken away from us. If you have your own business, you don’t have to worry about these things. Given, your business becomes successful, you can spend the extra money giving back to the community or shopping without the guilt. For instance, you can invest in the fine estate jewelry you were dreaming about for so long. Or, buy yourself a new wallet that you have been putting off for a while now. Point is, with more of your own money and success, you have additional financial security and freedom to spend as you wish, and as much as you want to be financially secure, your business need security like Krywolt Insurance as well.

You Can Challenge Yourself

No more doing the same mundane daily tasks at your office desk! If you start your own business, you can challenge yourself to take the risks you want. It will be filled with new opportunities to challenge yourself, sometimes without your consent! Starting a business will be difficult in the beginning, especially when you’re coming in without experience. However, human beings grow when challenged and you will learn so much about yourself through the process. You will learn something new everyday by simply having your own business! 

SaaS Branding

These 3 Writers Help Your Business Stay on Brand

Writers are essential for your brand. They share the heart of what you do and who you are with your audiences. Talented writers help every aspect of your business. While you may understand that marketing writers are valuable, did you know that technical writers and content writers are also critical for keeping your message consistent on all platforms?

There are different kinds of writers who have different goals. The goal of a copywriter is to help sell your products. Content writers communicate information that can inspire or educate your audience. Technical writers create technical documentation to help others understand and learn. Each of them are an important piece of your brand writing and can help your brand in distinct ways.

The key is to make sure all your writers are on the same page. You want them to understand the company goals and the brand voice that they should speak in depending on the types of writing they will produce. It’s also important to note that different writers have different strengths. Just because someone can write amazing copy, does not mean they are right for creating technical documents. And vice versa.  

Copywriters

If you’re in marketing, you know all about copywriters. These guys help your company sell. It’s critical that they write in a consistent brand voice whether they are creating Facebook Ads or writing an email sales series. Your products won’t sell themselves, so you need a skilled and talented copywriter to help you create sales copy that connects with your audiences in real and genuine ways.

Copywriters know who they are writing to, they understand the things that will connect with them, and they tell stories. Let’s face it, a good story can keep anyone engaged, simply because they want to know what happens in the end. Copywriters weave stories that lead customers through the sales process so that in the end your company sells more of its service or product. They are one of the many front-faces of your brand. Their messages need to be consistent.

Technical Writers

While your copywriters might be your rock stars in the company, the technical writers are critical to help the company succeed. They take complex information and data and make it more useful. If you need to create a brand manual, their skills are invaluable. Technical writers break down processes and tasks into bite sized pieces to make them simpler to understand.

If you want to create a bridge between your IT department and marketing, often your technical writers help create that connection. During a re-brand, these writers help communicate changes internally so that everything flows seamlessly. Re-brands often impact multiple departments simultaneously so it’s important to have writers who can clearly communicate those changes. Additionally, these writers would be your go-to’s for creating courses, user guides for customers and so much more. Your brand depends on good technical writers to keep the information and documentation consistent.

Content Writers

Lastly, your brand needs content writers. While the technical and copywriters have a unique niche, content writers carve out their own space too. If you want relevant, helpful, and fascinating content, these are your writers. Content writers produce pieces for websites, social media, and online stores. The explain and describe things. They understand WordPress, SEO, hashtags, and so much more. Their skills help you connect to your audience. While the goal isn’t to sell, a content writer also weaves in an element of story to help audience stay engaged.

Your brand needs content writers who can produce pieces for social media and your blog. Need a piece about writing on brand? Ask your content writer. Need a piece talking about the company history? Use your content writer. Their pieces are the connections in between the sales pieces that help audiences know, like, and trust your brand.

You know writers are valuable for your business. Your brand needs writers in each area who understands the heart of your brand and can communicate it through their words. They are the messengers and can share how your brand can make an impact. With the right technical writers, copywriters, and content writers in place, your brand will have all the writing it needs to succeed.

SaaS Branding

Basic Pre-Launch Checklist: 5 Things to Double Check Before Going Live

Before you land your first service contract or take your first product order, you owe it to the longevity of your business to double-check your pre-launch plans before even thinking about going live.  While it is true, a soft launch can help iron out a lot of the wrinkles, it’s still a good idea to review certain business details to make sure all the kinks are sorted before going official.

Launching a business is a serious commitment. It’s best to prepare for business success than miss details that could ultimately lead to setbacks or failure before you even get your business off the ground.  Here are a few basic to-do’s you may want to check before moving forward with opening, launching, and going live with your business.

Re-Check Your Business Name: This may seem like the most obvious advice in the book, but you might be surprised how many businesses crumble when they realize their business name, website domain, or business slogan is infringing on the preexisting presence of another business identity. You’ve likely done your due diligence and researched to ensure you’re not stepping on any existing business title-holder’s toes. But do yourself a favor and double-check your business name is clear of any competing conflicts before going live.

Get a Second Opinion on Branding: Too often an entrepreneur is so in love with their message or brand, they lose all objectivity. This could lead to big misconceptions from the public and bigger problems after going live. It happens to the biggest moguls in business. For example, Kentucky Fried Chicken once botched its famous bi-line, “finger-licking good” by mistakenly translating it in Chinese to read, “eat your fingers off.” Save yourself the embarrassment and costly mistakes by getting additional opinions about your logo, brand, message, and motto before going live.

Confirm You Are Compliant: Are you sure you’re licensed to sell your products in Alaska as well as Nepal? What about taxes, are you charging the right percentages? If you’ve hired employees, do you have proper OSHA certification for your business and the safety of your staff? You get the idea. Double-check your business is compliant with city, state, national and international standards before launching. There’s nothing worse than tasting the success of a business only to have it shut down due to noncompliance.

Review Your Business Website: If you’re like most trending startups these days, a huge amount of your visibility (and liability) comes directly through your online presence. That means it’s crucial to sandbox your business website to confirm everything is in tip-top working order.  Double-check your online order forms. Do testing to make sure the shopping cart works and payment transactions go through successfully. Check your contact page and confirm customers can message you easily to the correct email address.  Run a grammar check on all your landing pages. It might seem innocuous, but a sales page with even the slightest typos or grammatical errors can leave a bad impression which could mean the difference between a sale or a click out of your website. Have a neutral party do an audit on your business website so you can rest assured you are making the best online impression possible.

Check Your Backup Plans: Speaking of your business website, make sure you have proper backup systems in place. If you experience a surge of online customers during your grand opening, make sure your site host can accommodate a hefty amount of online traffic to your website.  Have a backup server or an external hard drive to back up all your online data so if systems go down, you have everything saved without missing a beat. If you have employees, make sure you have clear instructional manuals available showing them what to do and where to go in case of failures or emergencies.  Also, make sure you have financial preventative plans in the event of unexpected overdrafts, and always take measures to prevent cyber hacking with your financial practices as well as your online business transactions. 

All of these double-checking tips may seem like no-brainer tactics. That may be true, but you know how the old saying goes, “An ounce of prevention is worth a pound of cure.”  When you take the time to double-check these business basics before you expose yourself (and your reputation) to the public, you can save your business a ton of time, money, and headaches in the long run.

Digital BrandingLegal BrandingSaaS Branding

Keeping Home Improvement Clients Safe and Happy During The Pandemic

Despite the many changes resulting from the national pandemic, the home improvement industry has seen a significant business spike. As more people remain indoors, the desire to create a safe and decent environment to live in has increased. While this is great news for contractors, acquiring new clients still comes with some challenges. 

COVID-19 Fears

Though homeowners understand the importance of keeping up with maintenance and repairs, fear of contracting or spreading the coronavirus causes some hesitation. As such, local home service providers like an Orange County insulation installation contractor or a San Diego County rodent proofing company must develop strategies to put their clients’ minds at ease. Continue reading for some practical solutions. 

Get Educated

Before you can ensure your home service clients that you have their best interests in mind, you must get educated. Learn about COVID-19 in your service area. What are the rules and regulations set forth by the federal and local governments? What recommendations have been provided by the CDC? What are some health and safety practices that other home service providers are using? 

Develop Workplace Safety Procedures

After you’ve done some research on keeping clients and employees safe amid the pandemic, you should develop workplace safety procedures. Here is a look at some things you might consider adding: 

  • All contractors must wear PPE at worksites.
  • Contractors must get screened and tested regularly for COVID-19.
  • Should an employee become sick, they must go home, and quarantine, and clients notified immediately.
  • When possible, contractors should commute separately. 
  • Staff should properly sanitize work areas throughout the workday.
  • Keep onsite crew to a minimum during projects.

Once you’ve developed new workplace safety procedures, ensure that your crew fully understands what is expected of them. Then, add this information to your company website and social media pages so that potential clients can see what you’re doing to ensure everyone’s well-being. 

Offer Virtual Solutions

While in-person meetings are common during a home improvement project, this practice is risky in the middle of a pandemic. Whether you need to meet with your clients to go over the blueprints and budget or to discuss changes along the way, utilizing digital resources like video conferencing software is highly recommended. You can schedule meetings that provide an in-person vibe without putting anyone in harm’s way.

Project management software is another digital solution that can enhance productivity. Such platforms allow you to communicate with key players from subcontractors to clients, on vital project information. You can delegate tasks, share blueprints, provide a budget, manage teams, and maintain timelines in real-time. It reduces your need for in-person meetings and dramatically reduces everyone’s risk of contracting the coronavirus. 

Ask for Testimonials

Word of mouth remains one of the most effective ways to acquire new clients. The pandemic may have resulted in many people’s social distancing, but they can still spread the word about your home improvement business. Digital branding solutions like positive customer testimonials or reviews go a long way in decreasing your target audience’s fears. 

When you complete a project, ask your clients if they’d be willing to record a video or write a review on your company website. They could talk about their initial fears, how you and your crew accommodated their needs, and their satisfaction with the finished product. As interested parties inquire about your services, the positive testimonials and reviews put their minds at ease. 

If you’re a home service provider who experienced a decline in business during the pandemic, you’re not alone. Though homeowners are interested in keeping their homes safe and comfortable, the fear of the coronavirus causes them to put off much-needed services. If your business will survive these trying times, it is vital to make necessary changes that accommodate your clients’ needs while ensuring their safety. Using strategies such as those provided above, you show your target audience just how committed you are to keeping them safe, which can ultimately grow your business.