Tag: customer engagement

SaaS Branding

Best Practices to Drive Productivity

Nothing is more important to a small business than its people. Thus, employees’ productivity will rise if they are happy, which is just what business owners need to drive their company towards growth and development.

Minor modifications in the workplace can dramatically boost a company’s production and efficiency. With this, companies can complete more high-quality work in less time and spend less time on non-essential tasks, a win-win situation for both business owners and their stakeholders. 

With that, here are the best ways to boost business productivity:

Focus on Employee Satisfaction

While increasing employee satisfaction is not a cure-all pill, it can have some remarkable effects on a company. Specifically, a happy, engaged, and motivated employee contributes to the company’s success, positively impacting the rest of your team.

The most important advantage of ensuring high employee morale and overall satisfaction is that people rarely consider quitting their current positions. Veritably, employee satisfaction is critical for employee retention. For long-term growth and guaranteed success, companies must drive to retain deserving and skilled personnel, that is, by upholding employee satisfaction.

Communication is Key

Communication is essential in every aspect of a business. It is also critical that an organization’s internal communication and their employees’ communication skills are effective, particularly now that the economy has driven a rising number of people to work from the comfort of their homes.

Furthermore, a united company attempts to build strong communication among its employees. When everyone understands what their coworkers are working on, they may better assist one another, achieving a common, shared goal of increasing productivity.

Get the Right Equipment  

Nothing is more inefficient and frustrating than wasting time waiting for important documents to print because a company lacks quick printing technology. Thus, it is critical to provide employees with the appropriate tools and equipment to do their tasks efficiently and on schedule. 

Not only do high-quality, current programs and equipment benefit employees, but they also improve how a company gets perceived across different lenses. Companies should seriously consider investing in the correct equipment.

Examples of this are a production printer or an upgrade to the payroll software. Ultimately, you do this by getting equipment that will save employees time and effort.

Become as Efficient As Possible

The best possible utilization of resources is what efficiency is all about. Efficient businesses optimize outputs from limited inputs while lowering expenses. Furthermore, you can reduce a company’s costs and its competitiveness improved by increasing efficiency.

For one, automation minimizes the amount of paper that passes through a company and allows employees to be more strategic in their job. As employees get rid of mundane, tedious tasks, they become freed to devote themselves to higher-value duties essential in company growth.

Positive Reinforcement Goes a Long Way

Every day, small business owners get challenged with their employees’ actions. Thus, it may be time to join the legions of behavioral experts who believe that creating a pleasant workplace — one that encourages positive reinforcement — is just as important as writing a business plan in terms of business success.

Positive reinforcement is an effective, evidence-based method for increasing workplace productivity and morale. Moreover, positive reinforcement always leads to better behavioral results. Bosses must deliver positive reinforcement correctly and immediately to be effective.

Set Realistic Goals

Setting realistic goals will provide companies a firm, clear direction. Business goals provide a tight framework for business owners, preventing them from straying and keeping them focused on a specific path. Moreover, it is common among successful businesses to have started from setting realistic goals that are:

  • Specific: The objectives should be specific, clear, and devoid of ambiguity. You must define the goals in a concise and detailed manner.
  • Measurable: The objectives should be quantifiable. Setting a goal such as “greater revenues” or “better quality” is not a good practice and may not help companies. Rather, goals should be measurable and scalable to allow for progress assessments toward them.
  • Timely: Efficient goals are time-bound, having a clear start and finish date. Company objectives may become redundant if there are no time constraints, and their achievement may never even come to a realization.
  • Simple: There should be no jargon in the goals. They should be simple enough for everyone working in a company to understand, allowing unity to work on a shared goal.

Undoubtedly, it is pleasant – although sometimes ignored – to show employees how much a company appreciates, respects, and values them on a personal level. Thus, if employers want their employees to work to their full potential, they may consider and use a couple of these suggestions and prepare to reap a wealth of benefits.

SaaS Branding

Quality Customer Service Will Make You Stand Out

The most effective way to get ahead of your competition is to set up high-quality customer service. The success of your business relies on the relationship with the customers. By building great customer relations policy, you’ll manage to edge your prices above the competitors. Your customers will feel good when they visit your website or store, and they’ll keep coming back. Take a look at guidelines below, and start working on your new improved customer service.

Be available all the time

In order to build great relations with your customer base, it is crucial to be accessible. If you don’t have enough time for that, make sure to hire a customer support representative and they’ll be available for all questions your clients may have. Feel free to extend your accessibility. Your contact form should be available across different channels.

Start from social media, website, and email. Most of the communication will be done online, but don’t forget to provide people with your phone as well since some of them will prefer that way of communication.  As you increase channels of communication, make sure you increase the number of employees, so they can take care of everything in a timely manner.

Be quick in responding

People like to get the answer in a timely manner. Try to remember how contacting some companies can get frustrating. You really don’t need unsatisfied customers, so go ahead and make specific business policy. For instance, determine the timeframe of 24 hours, and instruct your workers to stick to it. That means that every call or email must be returned within a day. Don’t forget to make that information public, so your customers can see it. With that type of transparency, your clients will feel respected and will wait for their service.

customer-support

Concentrate on your customers

Your client base is that one thing that keeps wheels turning. Your business will grow just in case you have great customer service.

Because of that, open your ears widely and listen what they have to say. Sometimes, you will hear something you don’t want to hear but listen through all of it since there might be a thing or two you can learn. Avoid defending yourself and your company, but learn from the customer’s feedback. Their opinion counts and you should try to adapt to their needs in order to grow.

Improve weak points

Every company has its own weaknesses and so does yours. Put some effort into resolving the most common issues your clients pointed out. If there are more than 5 people who reported the same issue, you should slow down and try to take care of it. Set high standards for your firm and your staff. That way, everybody will know their job and get it done accordingly. In addition, try to be as much transparent as you can toward your customer base. Meet the needs of your clients even when they are wrong. You want them happy at the end of the day, and you want your revenue to increase. It’s a win-win situation.

Think about the big picture

Your business isn’t just your product or service, it’s much more. People like to spend money at the places they feel comfortable and happy. Because of that, you should improve the whole experience around your business. Your office will be busy during the day, and people in line should be entertained in some way. You may set up a little library, install a TV or even hire a photo booth as an additional way for your clients/customers to kill some time while waiting. Your customers will be happy with that kind of treatment and will be eager to continue doing business with you.

Educate your employees

The chain is strong as its weakest link. In order to make the strong and sustainable system, it is crucial to make some rules. Once you start hiring new employees, you should invest some time into their education. Present them with company policy and insist on sticking to it.

Of course, be flexible and modify it when needed. If you want to build great customer service, all of you must think as one. It is bad for the business if you answer the same question differently than one of your employees. This issue can be resolved with prepared templates which can be modified in certain situations. Nevertheless, engaging and motivating your frontline employees is crucial, since they have direct impact on customer experience. They play a big role providing an exceptional customer experience and insuring frontline workers are passionate about your brand vision and empowered to engage with customers is essential.

Final thoughts

Making a big and successful company isn’t easy and it takes a lot of effort and time. As an entrepreneur, you should be aware of all challenges you may stumble upon and give your best to resolve them quickly. As much as it is important to have high sales and healthy revenue, you shouldn’t forget that most important people are your customers, so take care of their needs all the time.


This post was written by Ian Pearson. Aside from primary area of interest and expertise in business consulting, Ian could be tagged also as a passionate sports fan, nature and photography enthusiast, always trying to keep up to date with tech innovations and development.

Digital Branding

5 Famous Rebrands and What We Can Learn From Them

At some point in time, every company is faced with the decision to rebrand. Rebranding isn’t easy. Changing your message, mission, culture, or target audience is guaranteed to alienate part of your customer base. Many rebrands are unsuccessful. It takes more than a new slogan to create a successful rebrand. A successful rebrand must win over the minds and hearts of customers to be successful. Changing how people think of you is no easy task. However, by taking the initiative to do things like engage in creative marketing, focus on the consumer, develop a quality product, and address public concerns, successful rebranding is possible. Take a look at how these five companies have rebranded successfully.

Old Spice

old-spice

Clever marketing revolutionized the Old Spice brand and gave a big boost to their bottom line. Old Spice’s sales were slowing down and they needed to take a fresh angle to rejuvenate their brand. After realizing that females made up over 50% of their customer base, they started a viral marketing campaign that sold directly to women, instead of men. Old Spice’s first over-the-top commercial starring Isaiah Mustafa went viral and generated millions of views on the internet. But, they didn’t stop there. They went on to release 186 video responses to online comments on their YouTube channel from celebrities and bloggers to drive engagement. It worked. Within the first six months of the campaign their sales increased 27%.

Creating clever, viral advertising and using social media to reach your customers directly can pay huge dividends. Old Spice was once only seen as a product for older generations and now has become a staple of a younger audience.

Harley-Davidson

harley

In 1982, Harley-Davidson was in debt $90 million and no banks wanted to lend them money. The motorcycle company had a solid customer base and brand but they were failing to generate any profit because they didn’t have a quality product. The company almost went bankrupt in 1985. Instead of going under, Harley-Davidson started focusing on providing a better product to their customers. They improved the reliability and quality of their products and it paid off.

Focus on your customers. Make sure you’re providing them a great deal of value and it will pay off.

Lego

lego

Danish toymaker Lego was facing bankruptcy in the late 90’s and was forced to make a change. Lego dropped hundreds of different products and was able to successfully turn itself around. Lego took the approach of marketing to an audience that had fond memories of their brand (adults) and then used that connection to establish a bond with a younger generation (their children). Lego uses a lot of social media and user driven content. You’ll routinely see customer creations on Lego’s social media accounts. They focus on engaging with consumers.

Remember that your customers are actual people. People want to engage with brands that they admire so make sure that you give them an opportunity to do so.

Apple

apple

In the 90’s, Apple nearly went bankrupt and was facing tough competition from its competitors. The company needed to revamp its image. Steve Jobs launched the “Think Different” campaign to turn the Apple brand into a lifestyle, rather than just a computer company It is now estimated that Apple will soon be worth more than $1 Trillion. But it wasn’t just an ad campaign that brought Apple back from the brink. The company focused on producing reliable, quality products that are beautifully designed. They have also instilled their core values in all of their employees and make sure that their message is communicated to their consumers as well.

What can we learn from this? Don’t just sell customers a product or service. Sell them your core values. Customers who share your beliefs will turn into loyal fans. Also, you can’t go wrong with investing in creating quality products and keeping your customers happy.

McDonalds

mcdonalds

McDonald’s has been a juggernaut in the fast food industry for quite a while but they have had their fair share of bumps and bruises along the way. McDonald’s has been criticized for being a cheap, unhealthy restaurant with products that promote obesity. To avoid this, McDonald’s has focused on providing healthy options such as salads. In its advertising, the slogan “I’m Lovin’ It” has been coupled with images of young people and families enjoying their meals. The company has also been able to reach the coffee crowd with their premium coffee product line McCafé. These initiatives have worked and have driven a rise in sales.

What we can learn here is that it’s important to listen to your customers, the public, and the media. But, don’t just brush off negative comments. Take a look inside your company and see how you can address these concerns.

Conclusion

Your brand is vital to your business and should be protected like your first born. Rebranding, when done properly, can pay off in a huge way. However, a hasty rebrand can have adverse effects so make sure that you tread carefully.