Category: SaaS Branding

SaaS Branding

6 Essential Attributes Of Transformational Leadership

Positions of leadership are meant to be for service; you are more of a servant that is working hard to shape the way for others to follow. The strategies discussed below are meant to help you become a better leader and are worth implementing in your daily life.

1. Understand Your Leadership Style

You should start with understanding the kind of leadership style you have; your strengths and weakness so that you know which areas need improvements. You can start by answering this leadership style questionnaire to help you have an idea of how you do things.

After that, you can read about the various attributes of a dominant leadership style and see if the qualities you exude help or hinder your leadership. You will know what to address and how once you know which areas need improvement. There is a big difference between styles – for example read the differences between transformational vs transactional leadership principles here to get an idea of the differences.

2. Be A Role Model

You will know you are a role model when your followers idealize you. Idealized influence is often a sign of excellent leadership and is among the four primary components of transformational leadership. Such a leader has a character and behavior that encourage others to want to be the same. How they walk, talk, and related with others is something the team members desire to emulate.

So, work on being a role model, and you will exude the qualities that make you be seen as a good leader.

3. Have A Positive Attitude

Any transformational leader should be upbeat, having an optimistic attitude that members can find to be a source of inspiration. A leader that seems weak, disheartened, or apathetic will never inspire his or her group members.

You should never seem dreary or disheartened even when things look bleak. While it does not mean that you always need to have high hopes things will get better, you should exude optimism in the face of uncertainties.

4. Listen & Communicate Effectively

A leader will encourage one-on-one communication among the members of the team. Every transformation leadership will never fail to express sincere care and concern, and this can should be evidenced through verbal and nonverbal communication.

The channels of communication should always be open so that member feel that their leader is always reachable and available to listen to their concerns and give recognition for their contributions.

5. Inspire Creativity

A transformational leader is one that perks intellectual stimulation in others. The under your leadership often need encouragement when it comes to expressing their creativity. Therefore, always provide ample support when your present new challenges and help your followers to exercise their creativity to come up with solutions confidently.

You can achieve this objective by the challenges your present and what you wish to achieve (the goals) are within your team members’ abilities. The aim should be to get them to stretch their creativity to the limit without feeling that their shortcoming regarding the same is a barrier to their success.

6. Be Passionate

As a leader, you should show that you genuinely care about the growth, goals, and success of your group. That is how the member of your team will look to you for guidance. You should not come across as being only focused on achieving set goals, but how you do it; having the passion and enthusiasm to guide your followers through the process.

Kind of different ways of doing things, of expressing your zeal, or showing you are there for your group. It is about showing you care and you appreciate the input of each member of the team.

Digital BrandingSaaS Branding

5 Ways How Knowledge Base Software Can Prove To Be Useful For Your Organization

The larger an organization becomes, the more important it is for it to ensure speedy communication between its employees. A customer service representative, for example, is going to need to be able to access information at a moment’s notice. After all, making an informed decision is one of the cornerstones of good quality customer service. A great way to make information readily available to all of your customer service representatives is to use a knowledge base software such as the one offered by Kayako. However, you might be wondering what a knowledge base software is in the first place.

A knowledge base is essentially a hub of information. It is a place where an employee of your company can put all of their findings and data in a way that would make it very easy to access. All it would take is a line of text and all of the information relevant to your search query is going to end up being presented to you. A knowledge base can also be used by CSRs to get their questions answered quickly without having to get up from their seat. There are clearly a lot of benefits associated with using a knowledge base. Here are some of the most prominent benefits that we have found.

#1 Boosts Efficiency at Work

If your employee has to scramble every time they need something, they are going to end up wasting a lot of time. Having instant access to the information they need can allow them to cut down on response and resolution times. This time will add up eventually until your employees are saving so much time that the number of customers they are able to serve will end up increasing significantly. A more convenient way of storing information also helps make work more dynamic. If your employee doesn’t have to scroll through endless lines of bland data, they are going to be more energized and therefore more proactive about the job that they are doing. It’s all about making life easier for your employees after all.

#2 Facilitates Employee Cooperation

One of the most important things to work on in your company is making sure that all of your employees are working together. This creates a sense of synergy that can allow your company to move forward because all of the cogs in the machine will be working in perfect harmony with one another. A knowledge base software allows your employees to communicate with each other much more efficiently. Instead of having to get up and go to where their fellow employee is to ask a question, they can just do that through the knowledge base software. Since cooperating and collaborating with their fellow employees will have become so much easier, your CSRs are probably going to end up doing it a lot more often which will definitely contribute to an overall feeling of synergy in your workplace.

#3 Helps Preserve Knowledge

Not all of your employees are going to treat your company as a lifelong employment opportunity. Everyone wants to move up in the world, and for the current generation working for too long in the same place can end up being a boring experience, so you should expect a lot of your employees to move on to greener pastures eventually. However, just because you are losing an employee does not mean that you have to lose the work that they have done. Through a knowledge base software, you can keep your employee’s contribution to your IP secure and easily accessible for all future employees.

#4 Allows Employees to Work Remotely

We live in a day and age where coming to the office is no longer a requirement in order to be a good employee. Nowadays you can work from pretty much anywhere and do a fine job. A knowledge base software can allow your employees to work remotely. It also makes it possible for satellite employees to communicate with one another, sometimes despite never having met each other! This can really improve your prospects by hiring employees that might have seemed impractical before due to how far away that employee is from your office.

#5 Improves Customer Satisfaction

Needless to say, a knowledge base software is going to really improve how your customers feel after they have phoned in with a complaint. Faster response and resolution times mean that your customers will be pleasantly surprised by how quickly they can get done with the call or chat. This is going to keep adding up over time until your company has a stellar reputation for the customer service that it provides. A knowledge base software can thus contribute a lot towards making your company’s future a lot more secure than it might be right now.

SaaS Branding

Snatchbot Added Line To Increase Its Multi-Channel Reach

Of all the free chatbot platforms, the popularity of SnatchBot has seen a steady rise. This is due to the simplicity of the platform which revolves around the premise of making a simple and effective chatbot for all businesses.

Enabled by an AI revolution, integrated with leading technology

The AI revolution is already at our doorsteps. People are no longer scared to speak with machines as long as machines are able to answer their questions and provide solutions to their needs. The concept behind SnatchBot is not to trick customers into thinking that they are chatting with other people but to create a unique customer experience by and offer instant solutions to the common problems that customers face when they use the service of a business.

This is the age of social media, and there are more people interacting with business brands all over the world than ever before in the history of the word. Customers are spending more time on social media to reach out to their favorite brands. While this is great marketing news for businesses, it easily takes financial toll and time toll on the business budget.

SnatchBot, a brainchild of Henri and Avi Ben Ezra who are brothers and co-founders, is dedicated to making chatbots freely and easily accessible to all users and businesses around the world. Until their business started running, the chatbot had been an elusive and extremely complex technology. Thus, by making it free and easily accessible to businesses and users, they are able to save businesses tons of time and money that would have been spent managing the social media team. Also, it also saves the users tons of waiting time.

A true omni-channel approach to chatbots:

Up until now, SnatchBot covers WeChat, Facebook Messenger, Twitter, and Slack. It also offers web integration directly with business websites. While these are the major social media platforms, SnatchBot was missing out on Line—which is the biggest social media platform in Japan.

The Line app was launched in 2011, and it amassed a whopping 200 million users in its first year. In less than two years of being in business, Line became Japan’s largest social media platform with over 218 million active accounts. The social network is now evaluated to be worth over 1.4 billion dollars. However, they are not relenting in their feat to dominate the Asian market. They are constantly improving their features and their presence.

For existing businesses in Asia—mist importantly, Japan and South Korea—utilizing this platform could be the deciding factor in making a maximum business impact. Having a technology that helps businesses reach the customers in the Japan and South Korea market will increase customer trust and brand awareness. Therefore, it was good news when SnatchBot announced that they are launching a free chatbot that supports the Line messenger. By allowing business brands on the Line social network to have a simple and easy integration of SnatchBot to the messenger, business brands are being empowered to communicate with their customers effortlessly.

By handling routine questions, SnatchBot is able to redirect the focus of companies on the most important business concern which is providing valuable services and products to their customers. Also, when routine questions are being handled through SnatchBot’s automation software, they are able to pay attention to more pressing customers’ needs that require highly technical intervention. According to the National Australia Bank, SnatchBot will save the organization about 16 million Australian dollars annually—that is a massive financial relief even for a company of their size.

It does not require any special technical expertise to use SnatchBot. All you have to do is to select the desired template and develop your responses from there. It is quite intuitive and completely free. If properly set up, it will give out all the information about your business that you want your customers to know; it will answer simple inquiries; and, it will redirect users to live support is necessary.

The chatbot is designed to make businesses work faster and more efficiently especially when they are trying to reach their customers on the major social media platforms; and, according to co-founder, Ben Ezra, the bot is designed for all business types—small, medium and large businesses. With the Line integration, SnatchBot is able to turn interactions on social networks to transactions in a fun, easy and smart way.

Now that SnatchBot integrates with Line messenger, users based in Japan and South Korea will spend less time trying to connect with customer support, and this will free up more time for the call agent to handle more complex issues. These bots are deployed in multiple sectors, including health, finance/banking, education, tourism and local government. It is hard to imagine any sector that will be without this technology in the near future.

Digital BrandingSaaS Branding

A STEP-BY-STEP Guide to creating a SWOT Analysis for your brand strategy

When you set out to build your brand strategy – it’s always best to be number 1 in a new market – then number 2 or number 3 in an already crowded market. But, how do you build a great foundation for your venture?

The answer? A SWOT Analysis.

WHAT IS A SWOT ANALYSIS?

A SWOT analysis of your brand strategy would give you an idea about the strengths (S), weaknesses (W), Opportunities (O), and threats (T) of your brand’s ability to dominate the market.

SWOT ANALYSIS EXAMPLE

Let’s take real-life scenarios. A good friend of the writer named Sameer was starting a business where he would buy journals from India and sell it to the United States through an e-commerce store.

After a lot of research, he found a journal he liked and took his first step towards his goal. Upon the advice of the writer, he followed this step-by-step SWOT analysis for his product.

1 – Evaluate the Strength of your Idea

Sameer first did a quick Google research for the following keywords.

1 – Journals USA Buy

2 – Journals California Buy

3 – Self-improvement Journals USA Buy

4 – Gratitude Journals California Buy

He found some common denominators in the competitor’s websites.

Firstly, he found that there was virtually no copy under any of the products.

Secondly, he found that each of these websites had multiple journals for sale.

So, he found where his strengths lay;

  • He would sell just one journal on his website.
  • He would focus on a benefit-driven copy for his website.

2 – Swallow your Pride and Admit your Weakness

Next, Sameer needed to closely look at his weaknesses.

His biggest weakness was his marketing budget. If he were to take the Ad words route based on the projections, it would cost him close to $25 dollars to acquire a sale.

With a marketing budget of $500, he couldn’t risk running out of capital. So, he decided to explore alternate forms of advertising instead of Ad words.

 

3 – Look for Opportunities in Lesser Crowded Areas

Sameer had been hearing a lot about Instagram shoutouts.

Upon some quick research on Instagram hashtags, he found that the yoga handle has closed to 2 million posts.

Now, coincidentally Sameer practiced Yoga as well. So he decided to put his $500 dollars into marketing his business through shoutouts.

He found the best handles related to yoga and spirituality wrote a quick starter e-book on yoga which he used as a low tripwire offer of about $7 and then created an upsell page with the journal with a tagline “Journal like a Yogi”.

 

4 – Search for threats that can effectively shut you down

Sameer’s biggest threat now was the long lead time that comes with going through the funnel approach.

Upon his first couple of shoutout tests, he found that he got a 2% conversion on each shoutout expenditure.

So, at about $50 per shoutout – he would get close to 5 sales of his e-book. But no one was buying his journal.

He was $200 short and had just about $300 left before he ran out of his capital.

After looking at the analytics on his Upsell page – he found that a majority of the users bounced off within the first 10 seconds.

After a lot of dwelling, he decided to test a down sell page.

So after a user purchased his e-book he would then send them to the Upsell page for his journal.

Once a user clicks away from the page – he sent them to a down sell page where he gave the customer $20 off their first purchase.

After sending about 5000 people to his website – he saw that his tripwire e-book sales remained the same but this time he managed to sell one journal which helped break even on his shoutout expenditure.

This was a promising enough start for Sameer to continue on with this venture.

 

CONCLUSION

A SWOT analysis is just a tool you use to fine tune your business strategy. Do not make the mistake of spiraling down the analysis rabbit hole. An action is the greatest key to finding out if your theories are based on sound results or not.

Result driven advertising should help you here. Closely monitor what effect each one of your USP’s or offers has on your customer. Evaluate your cost per lead and lead time and then go about fine tuning it until you can fully automate the process.

Once you have found a good marketing strategy you need to scale up your operations and the best way for you to do that is to use a CRM software for marketing.

Kapture CRM is a cloud-based marketing SaaS provider that helps you automate a lot of the key tasks in your business.

Kapture CRM customizes its offerings according to the needs of your industry. The cloud-based platform can be used over a mobile application as well that is integrated over both iOS and Android platforms as well. Currently, Kapture powers 500+ brands in 12 countries.

 

SaaS Branding

How To Stay Focused And Energized At Work

Do you need to stay focused and energised at work – these tips will help you do just that.

Good Sleep

Get a good night’s rest before you go to work. The best way to achieve this is to have a comfortable sleep setup and this can be achieved with a great mattress. The mattress one mattress is meant to be great and can really be the foundation of better sleep and more energy.

Workout In The Morning Before Heading To Work

Taking on regular body workouts moments after waking up does more than warm you up. It helps keep the blood pumping making you feel refreshed. Just remember to take a shower and a good breakfast to push you through the day.

Take A Power Nap (20-Minute Nap)

While sleeping on a job isn’t recommended, studies show that taking a 20-minute power nap helps to rejuvenate body processes for the rest of the day. The power nap enables brain muscles to relax thus improving your concentration – especially in the afternoon.

Don’t Hold Grudges

Anger and emotions can affect your performance and output at work. Holding grudges with coworkers and even people outside the workplace takes up lots of energy in the process, and can be distracting as well. Most people only mask the emotional baggage they have on their coworkers, a habit that only drains their energy even farther. The best way to remove personal grudge is by reconciling with the persons you have wronged (or vice versa). This eases pressure on your mind.

Laugh

Laughing at anything funny, jokes included, helps the body produce endorphins. Endorphins are feel-good hormones that make someone happy and have a jovial mood.  You can either look for friends to crack jokes and have fun conversations with or even make YouTube your friend. There are plenty of humorous and funny video clips on YouTube that can make you laugh even if you are not in the mood to. Consider having your dose of laughter a few minutes after lunchtime when everyone goes into the afternoon slumber mode.

Take A 15-Minute Brief Walk

Taking some time away from your station/office can be a great way to re energize. Take a few minutes’ walk outside, in the streets, or even the park to breathe the fresh air. Don’t bring your smartphone along, as this could be distracting. A 5-minute walk outside the workplace is good for your heart and helps keep the blood moving. Doing this keeps you feeling energized and sharp through the remaining hours at work.

Have a Good Read

Reading an exciting novel or even a storybook not only helps clear the mind but resets your energy as well. Reading one story or a chapter after lunch gives you a sense of completion is entertaining, and helps bring the confidence and drive you had in the morning. If you however aren’t sure where to start, you could try Rudyard Kipling or even Mark Twain for inspiration.

Resolve Disagreements with Colleagues or the Boss

Running away from conflicts and disagreements will only put more weight on your shoulders, which can be tiring at times. Instead of running away, confront any issues you might have head-on, but in a diplomatic, empathetic and open manner. How you approach some of these disagreements will determine how well you will relate with the colleague or the boss. Some of the strongest relationships and friendships out there started out with a challenge or a disagreement.

Lend a Hand or Ear to Someone or Even a Colleague

Although most people walk with their heads held high, many of these are hurting inside. Lending a listening ear or a helping hand can help put a smile on their faces. Positive energy can be transmitted from one person to another, doing something nice for a friend, colleague, or even your boss will not only light up their hearts but also give you a gratifying feeling. This trick works wonders in helping you remain focused and energized through the day.