Businesses that work with Managed Service Providers (MSPs) do experience a large number of benefits ranging from increased flexibility to decreased costs to higher security to predictable scalability. Outsourcing IT systems management to MSPs allows companies to focus on their primary projects and not worry about downtimes or other technological issues.
However, all MSPs aren’t great. If you have some concerns about your IT partner or not sure about where your business is going concerning technological changes, it may be time for a new service provider. Similarly, you may already be working with an IT firm unlike other managed service providers that aren’t perfect, and these signs will ensure that you’re on the right track!
The following are the signs that will tell you whether or not you should transition to another IT partner.
No Dedicated POC
If you’re the person that has to report every technical issue to your managed service provider, you’re in business with an unreliable company. Furthermore, if you don’t have a dedicated point-of-contact and are shuffled around from person-to-person, it may be time to start looking for another IT partner. To help you with this situation, we recommend that you find an MSP that offers a 24*7 help desk as well as a dedicated account manager to handle all your issues and queries. Moreover, if ever there is a technical issue, you should be informed about it via the MSP and not vice versa.
Download Branding Resources Guide
Building a brand starts by having the right tools and advice. Download our top 10 essential tools and resources to kick-start your branding.
Growing Number of Tech Requests
An increase in the number of pending service requests can be a cause of alarm! If your managed service provider isn’t responding to your tech requests promptly, you may need to find another IT partner. A good MSP will respond to service tickets, promptly, and ensure that the number of requests decreases with time. The provider will try to eliminate recurring problems as a first step.
No Fixed Budget
The best part about hiring an MSP is the upfront cost of the services. Unlike building an in-house team and spending money on technological resources, a service provider offers a plan with features that best suit your business. To put this in perspective, an IT firm unlike other managed service providers will ensure that you always have predictable costs, so you can feel confident about your budget along with your IT systems. If you have been facing unanticipated bills from your provider and are exceeding your budget every month, you may need to start looking at another MSP.
Unsatisfactory Security Measures
Most MSPs ensure that your systems aren’t at risk of threats. However, if your current MSP hasn’t conducted a vulnerability assessment in a while, you may need to start looking for alternate options. MSPs should be able to recognize gaps, design a strategy, and best defend your systems from a cyber-attack. To keep your data secure, you need to hire an MSP that conducts regular assessments to identify prospective attacks or outages. It’s a great idea to look for a provider that has a comprehensive plan covering cybersecurity and risk management.
No IT Strategy for Business Growth
If your MSP doesn’t invest in cutting-edge technology to provide you with enhanced services, you may need to start looking out. Your IT provider should provide you with the support and bandwidth that matches your current business while anticipating growth. Unless the approach of the service provider is proactive, they may be doing more harm to you than good. A good MSP will stay up-to-date with technological advancements and provide you with tech-savvy solutions to solve your business problems.
Unable to Scale
To continue growing your business, you need an MSP that can help you scale up. If your managed service provider doesn’t have the capabilities to support your IT infrastructure as it begins to expand, the best thing to do is find someone else. You need a provider that can keep pace with your growing technological needs and deliver the best resources to help with your scalability efforts.
To continue growing your business, you need to match the pace of the market. This requires paying attention to the technology that backs your business. An MSP allows you to outsource your IT infrastructure to expert handlers at half the cost you would pay if setting up a team from scratch. However, you need to watch out for signs that your service provider isn’t working out. To succeed in this ever-competitive market, you need a managed service provider that can support your business and help scale your efforts.