All posts by Steven

SEO Directory Submissions
SaaS Branding

Top Considerations for Selecting Custom E-learning Providers

Business owners are so caught up with work that they don’t have time for class. To become successful in any business, people are advised to learn new skills each day. Custom e-learning solutions have become a lifesaver for various companies, employers, and employees can take their training online. Choosing a custom e-learning firm can be challenging; individuals need to be cautious to get a reliable solution. Below are some practical approaches to choosing the right e-learning company.

Experience level

How long a provider has been in the business matters a lot when selecting, in most cases performance and skills of an individual are determined by the period they have been in that business. It is advisable to always go for a company that has been in business for longer; this way, and you’ll be sure of the skills they possess. Past clients are a great commodity to the company, and people need to get the opinions of previous customers as this will give them a better understanding of the firm.

Latest technology

Due to changes in technology, individuals are advised to check that the company they get always keeps up with the latest technology. It would also be great if the solution providers knew the best tools for your specific business. When selecting a custom elearning development company, always check what they specialize in, as this will help you see if you’re choosing the right one for your specific needs.

Process of implementation

Having a well-organized team with the required skills is essential; this makes work easier and helps one relax knowing that they won’t have anything to worry about since they made the best decision. The team members should be on the same page at all times, and this is an excellent way to be sure that everyone agrees with the end results. There should be a team leader who reports to the top management with any progress, and people also need to know that communication builds a great relationship.

License and reviews

For a business to start operating, the owners need approval from the required body. Having the necessary licenses is fantastic; it is a good way of getting the clients to relax knowing that they are. Going through sites of various custom e-learning solutions is an excellent way to achieve results; this way, someone will be able to study the different solutions available, making your selection easy. Business owners should choose custom e-learning service providers with whom they can work in the long run. Working with different providers can interfere with your business performance; getting the right e-learning providers will give you peace since you won’t have to worry about anything going wrong. Employee training is beneficial to the organization at large, and it is a way of motivating your employees to work better and smarter. With custom e-learning solutions, individuals can take the training anywhere; managing your time is great because most people constantly multitask. A custom e-learning development solution is the solution to all your business needs, and it is a sure process of taking your business to the next level so quickly.

Salesforce CRM
Digital Branding

3 Main Benefits of Using Conversational AI

Conversational artificial intelligence or conversational AI has become very popular among businesses. It has transformed how businesses communicate with their prospective customers. They may use Chabot’s or speech-based assistants to deliver their message. This can be done to drive sales and customer service. Therefore, if a customer is on a business page and has an issue or a query, they can communicate and get a timely response. There are various advantages that you will acquire when you decide to use Conversational AI.

Agent efficiency

One of the significant benefits of using artificial intelligence is that you do not need any human to intervene. The software takes over customer service and partially eliminates constant human work in customer care. However, this can only apply to simple checking balances, delivery time, or checking addresses. When using Artificial intelligence, this means that the agents in the business are available. This way, they can focus on other matters that contribute to the growth of a business. They can also involve complex issues that could have waited if they had concentrated on the simple tasks. The software will also save the business money they would have used to pay for another agent to handle the customer service. Therefore, the money can be redirected to focus on production or daily running of the business, which will make the business more efficient.

Efficient customer service

A business can lose customers due to poor customer service. The customers must get timely responses from the company for any requests that they might have. Conversational AI is one of the not inefficient methods to keep your customers hooked. Digital helpers can issue assistance to customers on almost all matters. This may include researching products and services, completing their purchases. When the agents in the company are engaged, they can start the conversations and then hand over the conversations to the agents when they are available. However, if a query is complicated, they might be silent on the issue until it is sorted by the agent. This will save time and energy for the agent and the customer. Sing the software will also ensure more consistent customer service. In most cases, it can be difficult for an agent to issue the services 24/7. However, a chatbot will keep up and meet the customers’ demands. This is by answering all simple questions. If they are stuck, they will tell the customer to wait until the agent arrives to answer the question.

Data collection

Artificial intelligence is known for its excellent data collection skills. Some customers will not purchase a product immediately, but they will save it to buy later. The information they give can be used for marketing hence improving the sales. Once a customer provides information about the product, the sales agent may follow up and issue more details. The software keeps track of the communication style and assists the sales agents on how to engage the customers. Conversational AI is one of the methods that can be used to bring growth to businesses. With this kind of interaction with customers, you will have a high retention capacity.

Personal Branding

5 Effective Stress Reduction Techniques

Stress is a natural part of life, and it may help inspire you to get things done. Even severe stress caused by a serious disease, job loss, a death in the family, or a traumatic life event might be considered normal. You may feel low or nervous for a period, which is typical.

Consult your doctor if you have been feeling low or nervous for more than a few weeks or if it is interfering with your home or work life. Therapy, medicine, and other approaches can all be beneficial.

Meanwhile, there are certain things you can do to assist you to handle stress before it becomes too much. There’s a lot more you can do to aid with stress management. Consider the following lifestyle changes:

What exactly Is stress?

A young girl is sitting with her hands covering her face

The body’s response to a challenge or demand is referred to as stress. Everyone feels stress, which may be induced by a variety of situations, ranging from little inconveniences to big life upheavals such as divorce or job loss. Physical components of the stress reaction include raised heart rate and blood pressure, thoughts and personal ideas about the stressful experience, and emotions such as fear and wrath. Although we commonly associate stress with unpleasant events, it may also result from positive developments in your life, such as receiving a promotion at work or having a new baby.

Exercise

A young man is doing exercises in the gym

To begin, physical activity can help you sleep better. Improved sleep also equates to better stress management. Doctors aren’t sure why, but those who exercise more get better deep “slow-wave” sleep, which helps regenerate the brain and body. Consider exercise options that also have specialized stress-relieving effects, such as yoga, tai chi, Pilates, or one of the martial arts, which are all excellent methods to release pent-up tension and negativity. Just be careful not to exercise too close to bedtime, as this might interfere with sleep for some individuals.

Exercise appears to improve mood as well. Part of the explanation might be that marijuana causes your body to release a variety of chemicals such as endorphins and endocannabinoids, which assist block pain, promoting sleep, and antedating you. Some of these (endocannabinoids) are thought to be responsible for the euphoric feeling, or “runner’s high,” that some individuals experience after lengthy runs.

Diet

The advantages of consuming healthy meals extend beyond your waistline and into your mental health. A nutritious diet can help to reduce the impacts of stress, strengthen your immune system, balance your mood, and lower your blood pressure. Excess sugar and fat can have the opposite impact. When you’re under a lot of stress, junk food might appear even more attractive.

Look for complex carbs, lean proteins, and fatty acids in fish, meat, eggs, and nuts to keep healthy and balanced.

Antioxidants are also beneficial. They shield your cells from the harm that continuous stress can inflict. They may be found in a wide range of foods, including beans, fruits, berries, vegetables, and spices such as ginger.

With a few basic suggestions, you can maintain a nutritious diet. Create a shopping list. When you leave the house, bring healthful food with you. Avoid processed meals and try not to eat mindlessly.

Deep Breathing Should Be Practiced

The relaxed woman is laying down in the backyard

Deep breathing is an excellent strategy to lessen sympathetic nervous system activity, which governs the body’s response to a perceived threat. Deep breaths taken in for five seconds, hold for two seconds, then released for five seconds will assist activate your parasympathetic nervous system, which can help lower overall tension and anxiety.

Experiment with belly breathing. Close your eyes, become comfy, and lay one hand on your tummy and the other on your chest. Take a deep, cleansing breath in through your nose. Your belly should rise faster than your chest. Now, exhale through your nose and see how your body relaxes. Repeat.

Meditation

There’s a reason it’s been around for almost 5,000 years. Meditation works successfully for many individuals and offers several advantages. It can reduce tension, anxiety, and chronic pain while also improving sleep, energy, and mood.

Guided meditation is an excellent approach to divert your attention away from the stresses of everyday living. There are several guided meditations accessible on the internet that might assist you in finding 5 minutes of focused calm.

Make Time For Your Hobbies

A bulk of the brushes is placed in the bowl

You must make time for activities that you like. Try to do something that makes you feel good every day to help reduce stress. It doesn’t have to take long; even 15 to 20 minutes would suffice.

Daily pressures might sneak up on you before you know it, so schedule at least one soothing activity per day. Listening to music, meditating, writing in a notebook, or taking a body skincare relaxing bubble bath are all excellent methods to unwind and de-stress. Taking care of oneself is essential for stress prevention and management. Do it the way you understand to some it might entail picking up those eyelash extension tools wholesale you bought and doing a face while to others it is taking a long-needed nap.

Conclusion

Everyone experiences stress; it is hard to escape it entirely. However, stress may be managed by having reasonable expectations of yourself, knowing how to keep difficulties in perspective, and taking calming getaways from the regular pressures of life.

Legal Branding

5 Tips to Reduce Meetings and Increase Productivity

Meetings are often meant to enhance collaboration, facilitate sharing ideas, communicate important updates, and document progress. While numerous work distractions exist today, meetings stand out as one of the major distractions that needlessly waste valuable work time.

Many of which are often counterproductive, with executives reportedly spending 23 hours a week in meetings. A Harvard Research study further outlines that 71 percent of the respondents agree that meetings are unproductive and inefficient, whereas 61 percent say these sessions often keep them from finishing their tasks.

Stop this meeting madness by implementing the following tips to help you reduce meetings and become more productive.

1. Stick to the Time Allotted

Meetings tend to unnecessarily consume more time for other productive work when not adequately planned for. This way, they often stall different project elements that probably drive organizational success.

Be sure to set aside enough time for a meeting in advance to avoid running late and into other valuable productivity time. Give regular updates on your timing in an active session, so people know when to wrap it up.

Also, be sure to pick a time when all necessary parties can attend to avoid repeating meetings. Doing so should help you make your meetings more meaningful and still have time for high-priority tasks.

2. Create an Agenda

Agendas arguably form the most critical part of any meeting and are the main reason those without one end up attaining little to no accomplishments. A meeting agenda refers to a formal document that communicates that the meeting will follow a particular order and inform participants of the items to be discussed.

To make your meetings more productive, organized, and less chaotic, you must plan to create agendas ahead of time and share them with others. Doing so will help to keep everyone on the same page and topic.

If a meeting is needed to discuss another topic with the same people, schedule a separate one entirely. But remember to create and share its agenda in advance.

3. Involve Necessary People

Productive meetings foster collaborations, and this only happens if you invite the right participants. The right attendees often share relevant points and contribute to making informed decisions, unlike summoning wrong people who might eventually become nuisances.

Only invite relevant parties to the meeting, so everyone is on the same page, and you do not have to repeat the meeting information to people who were not a part of it.

Also, avoid inviting unnecessary parties and wasting their time too.

If a meeting is taking place and a person’s name comes up who is not present, try to get them to stop by even for a moment so you can get all items addressed during the meeting time.

4. Focus on Priorities

Some meetings can be too detailed and get off-topic. That is what happens if you fail to establish and focus on priorities.

Always aim to focus on priorities instead of unnecessary details. It is a crucial step that should help you keep the meeting on track and cover essential business listed in the schedule.

People tend to go on about their workload or other projects on their plate. If this happens, you should remind them of the priorities for the meeting and what you need to achieve before the time is up.

5. Schedule Regular Updates

Regular standing meetings for updates can help eliminate numerous meet-ups about various topics. Effective scheduling of regular updates helps to improve overall focus during meeting sessions and enables attendees to quickly re-focus when switching back to work.

You can also use various platforms and systems available for managing projects and allowing team members to provide updates virtually. The quickest way to tell whether a pick will work for you or not is by reviewing their pricing. For instance, a glance at Wrike pricing can reveal if this is the option for you, or if you should check out other options.

With the right platform, you can schedule regular updates easily and avoid having long meetings about a project by breaking the information down into smaller bits throughout the process.

Make Meetings Meaningful

Meetings can either be productive or not, depending on how you approach and plan for them. But if you often struggle to make your meetings meaningful and effective, implementing a few of the discussed tips in your process should help bring the change you need. Think of them as a process for reducing meeting time and improving communication, productivity, employee satisfaction, and collaboration in your workplace. The better your meetings become, the better your work life will be.

Digital Branding

Tips to Shift Your Company Brand

These days, branding is such a huge part of business. Between social media, SEO website building, and blogging to inform and engage customers, keeping a consistent brand can help you find your target demographics. Yet sometimes you need to change your brand message and pivot to avoid a slump and create new demand for your products and services. Whether you’re an established brand or are still finding your brand message, making a shift can refresh your employees and your customers alike. Below are some tips to shift your company brand and gain more success.

Take a Class

Not Creating Clear Brand Guidelines

One thing you should think about doing is taking a class. If you want to learn something new to bolster your business model and shift your business branding, try taking a course. You will find that the more you learn about a particular subject, the more ideas you will have about the branding and direction of your company.

If, for example, you want to reframe your business as an academic endeavor and need to learn more about math, taking online college algebra courses will open up doors to calculate variables into your company and use this mentality in your branding. Whatever it is, taking a class to learn more about an area of expertise you want to brand your business with is only helpful. You won’t regret learning either way.

Relocate

Not Protecting Your Brand’s Image

Another thing to think about when you are rebranding your company is where you are set up. So much of your business’s identity has to do with where you are. The taxes and regulations will also be affected. Whether you’re in an expensive city or want to set up shop in a place that suits your sensibility, relocating is a great way to rebrand. You don’t need to stay in the United States also. Setting up your business in another country isn’t easy, but there are paths and steps to moving your company abroad. If what you need is a complete rebranding that includes moving to another country, it isn’t so far-fetched.

Change Your Look

Whether you want to shift everything about the business or not, changing your look can get the job done. What kind of graphics do you have now? How have you been advertising? What about your website? Could it use a new vibe? Changing the look of your company can facilitate the branding process. You could do it before you change anything or as a big reveal that you are doing something completely new. Wherever you’re at in the process, changing the look and atmosphere of your company will get things going and provide the ability to pivot.

Find a New Name

When you are going through big changes in personnel, investors, or direction, finding a new name for your company is a great way to facilitate a rebrand. This is usually a total shift in branding, but it doesn’t mean that you aren’t doing the same basic work. It just depends on how far you want to go with the rebrand. A new name will differentiate your company from any bad press that has been generated by someone who is no longer a part of your company. Whether you’re avoiding the perils of bad press or simply want to show your new direction, finding a new name for your business is huge.

Cultivate a Vision

Being Too Complicated

Perhaps the most important thing to do in a rebrand is cultivate a new vision. You should also make this vision known. Whatever you are doing next, showing your new vision to the world is incredibly important. If you aren’t clear about what you are doing now, people won’t know what to expect from you. Cultivating a clear vision is imperative to your next move.

Shifting a company brand is never an easy thing to do. Luckily, there are a lot of options to move forward. Whether you’re avoiding heat connected to a person who is no longer with the company or want to show that you are doing something different. Everyone’s goals and ambitions are different, but if you are trying to shift your branding there are plenty of ways to get it done. You got this!

Local Branding

Top Local Search Ranking Signals Businesses Need to Know

Most customers prefer searching for nearby local businesses for products and services. This latest search trend has made local SEO more important than ever. 

No wonder businesses have started investing in local SEO.

How can SMBs achieve top local rankings in colossal competition?

The simple answer is Google’s Local Pack.

Google’s Local Pack highlights the top three search-related businesses, as shown in the shared screenshot. It helps customers find business details in one place, which boosts the chances of conversions.

Hence, we have shared top local ranking signals to help your business appear in Google’s Local Pack and hit top local SERPs.

1. Google My Business

Google My Business is a free-to-use platform that lets you connect with your potential customers across Google searches. Add your business details, upload photos, and write a description stating your products and services. Attract new prospects by explaining what makes your business unique.

2. Listings on Review Sites

Business listings on popular review sites help boost the local SERPs. Some of the top review sites include – 

If you haven’t claimed your business listings on these review sites, do it at the earliest.

3. NAP Citations

NAP (Name, Address, and Phone number) citations depict the websites and places where your business name, address, and phone number are listed.

Google uses NAP citations to check and confirm whether your business information is accurate. This attribute has made NAP citations one of the vital local SEO ranking signals.

4. High-Quality Google Reviews

High-quality Google reviews significantly improve the online visibility of local businesses.

Reviews with relevant keywords send Google signals stating the business is trustworthy. So, always request your customers to leave genuine feedback on your services on Google.

5. Responses to Reviews

Reviews with response counts also contribute to improved local SERPs. 

As an SMB owner, make sure you respond to every customer who’s taken time to write a review for your services. 

6. Business Website Optimization 

Optimize your website for local searches. Include meta titles, descriptions, keywords that help users explore your business and its location. 

For instance, instead of optimizing for ‘the best laptop repair services,’ optimize for ‘the best laptop repair services, Pune.’

7. Content with Local Keywords 

Make sure to write and publish quality content on your website that speaks about your local events, community, services, or anything relevant to your products and services. Use local keywords to help Google discover and rank your business fast. 

Wrapping Up

Local SEO can be a gamechanger for businesses, especially SMBs aiming to enhance their ROI.

If you are one of them, the list of specified top local search ranking signals will serve as a quick guide to increase your performance in local SERPs.  

You can also refer to the insightful infographic by Ronkot for all the latest updates on local SEO practices. It will help your business be a part of Google’s Local Pack and let your customers find you with ease. 

Local Branding

Unique Ways to Build Customer Trust and Loyalty

To run a successful business, you must harbor a loyal band of customers who are there with your business every step of the way. If you want to venture out in a new direction or expand your company, having a dedicated customer base would help. You might have noticed that big conglomerates often launch new products, and quite successfully so. Even if they go to a wholly different route with their approach to product marketing, they always maintain one golden rule: the customer comes first. With the benefit of customers in mind, they strategically plan their advertisements. Continue reading this article to learn practical tips for building a loyal customer base. 

Customer Service: 

The motto of every company should be to serve the customer first. Be sure to offer excellent customer service. And it is only possible when your staff is trained properly on how to deal with demanding customers or tricky situations. Everyone can be polite and handle situations well without challenge, but only the top firms know how to handle a crisis with grace and dignity. When in doubt, remember: The Client is always right. Whether you sell a product or provide services, it would help to have 24×7 customer service available for the clients. 

  • Ask the clients to review the products and services they’ve purchased. Asking for feedback (without being pushy about it) is a standard business strategy. The online review can very well boost your sales by attracting the attention of other clients. 
  • If, however, you receive a negative review online, be sure to rectify your mistake as soon as possible without being defensive about it. Again, it is not the mistakes that make a company look bad, but how the firm handles a challenging situation gets everyone’s attention. 

Keep In Touch: 

When a customer buys a product from you, you get information about that client. Be sure to use this information to keep in touch with them so that they know you care. You get emails or phone numbers from your clients; you can easily send personalized advert based on their previous purchases. Or you may send gifts to your selected clients who bring business to you on a consistent level. For example, many firms distribute customized calendars to clients and staff to build goodwill. Calendar printing doesn’t cost much, but it is a fantastic way to let the clients know that they matter to your firm. 

Separate Goals:

You want to keep your old clients and at the same time, add new ones to the list. Therefore, your approach to these two client bases should be separate. It would help if the business formed a personal relationship with individual clients by creating a remarkable social media presence and sending personalized emails. 

Technology:

There are various tools and software that help you analyze sales. You can quickly learn relevant information about a customer that can boost your product sales. For example, you can categorize the buyers into age groups, gender identity, and even pin code areas. Suppose you find that certain ethnic groups or people from certain income areas purchase your products more than others. In that case, you can modify your advertising strategies to target that specific group. Or you may also target a different audience base to expand the business. Let technological advancement help you grow your business exponentially.

Partnership with Other Businesses:

An innovative way to grow your company is to partner with businesses that complement yours. For example, if you are a greetings card company, you might partner with a local café or cake shop to get more clients. If you run a YouTube Channel, teaming up with similar channels will automatically grow your audience base.

Local Branding

7 Basic Steps to Setting up Business in Another Country

These days, the world has become a global village. With that in mind, choosing to shake things up, move abroad and start a business far from your native country does seem like a  very reasonable idea. However, no matter how the rise of digital technologies made the world smaller, the national borders, different cultures, and various regulations are still there to make the life of expatriate entrepreneurs very challenging.

Sure, things may look the same on the surface but it takes only one ill-advised business move to prove us wrong. But these obstacles are far from impossible to overcome and the success of your ex-pat company will ultimately depend on your strategy, knowledge, and good decision. Let’s see if we can help you along the way.

Research the local business environment

Running a company means leveraging countless different factors most of which are not under your direct control. Understanding these circumstances will help you articulate your portfolio and business model and adjust them to the local political and economic environment. So, put as much effort as you can into understanding the local regulatory climate, political history, economic potential, cultural differences, and the previous COVID-19 containment measures. Knowing these things will help you anticipate the moves of the local government and set up the contingencies for the eventual fluctuations.

Turn your anticipations into clear actionable objectives

First and foremost, you need to have a clear idea about why you are exactly moving abroad and what do you want to achieve once there. Once you determine these overarching goals, you will have a much easier job identifying short-term objectives that will, step-by-step, lead you closer to the finish line. Also, being aware of these objectives will help you make more informed decisions in regards to the tasks like narrowing down the business location, deciding on the business structure, crafting a branding strategy, etc. All these moves need to be driven by the goals you have set before moving.

Set up the infrastructure for effortless collaboration

Taking into consideration you are probably close business ties with the native country and hire labor all around the world, you need to have the tools that will render regional differences nonexistent and allow effortless collaboration. Be sure to pay attention even to the smallest details. For instance, the Gmail CRM famously doesn’t have a feature for mass-sharing the Gmail contacts across the profiles which is essential for effective CRM. So, you will probably need to get a third-party plugin that makes it possible to share Google contacts between users. The more details like these you manage to cover, the better.

Figure out the financial infrastructure

Depending on the country where they moved to, the expatriates may have a legal status that cuts them off from the traditional financing channels. Although these problems can be solved by partnering up with the local entrepreneurs or relying more heavily on investors rather than financing institutions, you need to have these foundations laid out before moving on to any legal procedures or immediate plans. The same can be said about taxes, payroll, and other important business facets. If possible, you should leave these tasks to local third-party vendors and focus on the tasks that are making money.

Set up the startup budget

Now that you have all these things covered, it is finally time for putting together the startup budget. To do that you will need to take into consideration the following factors:

  • Available financing options
  • Liquid and non-liquid assets
  • Expenses you need to make before launch
  • Fixed costs (mortgage, payroll, benefits, etc.)
  • Variable costs (raw materials, equipment, utilities, etc.)
  • Estimated monthly revenue

If possible, your budget should cover the six months’ worth of expenses to make sure your company has enough time to branch out and establish an initial customer base.

Assemble a team of prospective local talents

Like all other companies, your startup will probably heavily rely on outsourcing and foreign labor. Still, if you want to truly make an impact on the regional market, the core of your company should be comprised of prospective talents with good connections in the local business community and excellent knowledge of the local climate. Also, assert strong leadership and fill in the senior positions with people who will be able to inspire loyalty, lead by example, keep an honest, transparent relationship with lower-level employees, and take into consideration the specific needs of the local labor. 

Look for the support of the ex-pat community

Although you should avoid making your future company needlessly “ethnic” or oriented towards a narrow audience, spreading the word across the ex-pat community and making it a launchpad for your future efforts does seem like a natural move. Depending on the time you have spent abroad you have a reasonably developed list of contacts you can leverage for securing financing and establishing your initial customer base. It only takes a couple of clever guerilla stunts, strong social media calls to action, referral strategies, and similar marketing moves to turn this narrow pool into a fully developed customer base.

These few examples should give you a general idea about the obstacles you are going to experience when starting your future company and hopefully outline the steps you need to take to avoid them. Moving abroad always presents an excellent opportunity for a fresh start but the life of an expatriate also comes with various challenges. The success of your company will depend on your ability to find a path between these two extremes.

Local Branding

Discover the Benefits of Field Service Automation

While field service is as old as the business world itself, there’s been a massive expansion of the field service management industry lately. At this rate, it is expected that the field service management market might reach $5.1 billion by the year 2025.

The reasons behind this sudden boom are quite numerous. A good field service allows businesses to meet and exceed the expectations of their customers, reduce operational costs, and become more competitive. With all of this in mind and without further ado, you should definitely be aware of several benefits of field service automation.

Higher Level of Professionalism

Response time and adequate feedback are key factors in determining your perceived level of professionalism. There are other things that come hand in hand with field service automation, like giving everyone the type of treatment they deserve by automating the process itself. You see, once this type of process gets automated, it becomes far more systemic. By being thorough in your field interventions, you will be deemed as both more professional and attentive.

Digitalization, alongside automation, also leads to the availability of information on any location. If all the data – including the customer ticket, can be accessed in real-time by the field team, they’ll be more informed, and their actions on the spot will be far more effective. This will be evident even to your clients. As an end result, your company’s representatives (in this case, your customer support and your field team) will seem more competent.

Resource Optimization

Highly accurate field services will inevitably lead to much greater resource optimization. With better response time and route optimization, the fuel economy of your field teams will get a noticeable boost. It’s not just about the number of resources spent but the utilization of available resources. This too is something that great field service automation can help you with.

Second, the fact that the diagnostics will be automatic, your team will carry all the necessary equipment for the task at hand. This means that there’s a reduced likelihood that a repeat trip will have to be made. In other words, operational costs involving work-related commutes are far lower. Most importantly, this reduces the time between the client reporting the problem and your field team resolving it, resulting in a massive reputation boost.

Superior Coordination

Your field teams are just a tiny cog in a much greater machine. In order for your field team to do their job, your management, supply acquisitions, production team, and customer support need to do their job as admirably as possible. In other words, a lot of things need to come together in order for field service automation to give the desired effects. With field service automation, this becomes a lot easier to achieve.

One of the reasons behind this is the fact that the majority of field service platforms are cloud-based. This means that your field teams and those coordinating them can access the data they need and edit tasks from their personal devices. This global access makes communication, cooperation, and coordination much organic and nips the majority of logistical issues in the bud.

Greater Customer Satisfaction

One of the first benefits of field service automation is that it provides a much quicker response. As a result, you get better customer satisfaction. Sure, your field team might not be available right away, but just by providing your customers with an accurate ETA of the team, you’ll already ensure a great start. Adding to this, field service automation usually implies better diagnostics, and the successful resolution of the problem becomes even more likely.

There are several reasons why customer satisfaction is so important. First of all, it’s essential for your word of mouth (WOM), including the reviews and ratings you receive online. Second, it builds up customer loyalty. After a single successful interaction, 27% of customers are bound to return. If they’ve had a positive previous experience, chances are that they’ll come back for more. Even more importantly, 20% of your regular customers make as much as 80% of your profit.

Record Keeping

In order to improve your field service, you need to have some data that you can start working with. For instance, you need to have an estimate of the average time it takes your team to get to the target destination, the average cost of the intervention, and some specific feedback about these operations. Remember that a single intervention might not be representative, but you can start drawing conclusions once you have enough data.

Another benefit of field service automation is that it makes storing client history easy and systemic. In fact, when using the right field service automation tool, you can rely on this data to be delivered on-demand. This means that the next time you have to “activate” your field team, they’ll have the previous client data available, which will make this intervention more effective. Moreover, it will help them boost customer satisfaction even further (by giving the client what appears to be preferential treatment).

Insight Into Field Teams

For a lot of entrepreneurs, the question of what field teams do when they leave your premises is no short of a mystery. After all, while you can monitor your staff members personally or by using a remote employee monitoring software (remote workers), it’s quite difficult to make an estimate of the work done by a field team. With the help of field service automation tools, even this is made possible and with much better KPIs.

The majority of these tools have GPS trackers pre-installed, which is necessary, seeing as how fleet management is one of the essential field management aspects. Other than this, the above-mentioned reporting and record-keeping system also do a great job at improving your evaluation efforts. The collection of on-field data with mobile devices carried by your field teams will further enhance your ability to develop a much deeper understanding of the work they do.

Everything On a Single Device

Finally, in order to get more control, you want to centralize your workplace. This can be quite hard when a part of your team is in the office, some are working remotely, and you also have a field team. The collaboration tool might be the right way to go, but field teams definitely need the support of their own. This is why, while you want to keep everything on a single cloud-based platform or collaboration tool, you also want to have service automation software.

Most importantly, you need to adopt a new mindset when it comes to field service automation. You see, when accessing all of these platforms from your mobile device, they are all just a click away. In other words, you don’t have to keep everything on a single platform. Having it all on a single device is good enough. This is especially true if you already use private IM tools to communicate with some of your team members.

In Conclusion

In the end, field service automation is crucial for both your branding and your operational ability. As such, finding a way to improve it and make it more efficient is bound to result in the improvement of your overall business efficiency. While there are a lot of specialized tools to help you out, it is also important that you put field service automation as a priority when restructuring your organization. This way, the results are bound to follow.

Local Branding

Top 5 Tips to Make Your Online Business More Profitable

A good idea and an online store are not enough to make money. Given how large the eCommerce industry is, it is natural to see various entrepreneurs and well-established businesses do their best to get a larger share of the market.

Even if you were to take a look at niches that might seem uncompetitive, the perspective changes once you do a quick search on Google and go through all the online stores that appear in the results.

From small stores to known brands, there are a plethora of different options, and consumers have plenty to choose from.

Of course, for someone who aspires to start an online store themselves, this competition indicates hardship, and overcoming other enterprises that had a head start could be so hard that you might lose motivation before accomplishing anything.

Having said that, others managed to start from scratch and create a source of income. And since there are plenty of examples of success, it means that you should be able to do it as well.

Once you have an idea and an online store up and running, you can move to what matters—advertising and driving traffic to the website that will hopefully convert. For that, you will need a strategy and some ideas.

Publish Customer Reviews

Drive social proof and convince shoppers that your goods or services are worth it by providing customer reviews.

In case you are selling your own product, you will need to encourage customers to leave reviews. 

And in case you are dropshipping, you can look to import reviews from other stores using import tools. Look at a detailed comparison of Opinew vs Fera and decide which of these two solid plugins suits you the best.

Now, as for those who do not dropshipping, getting customer reviews can become easier by:

  • Offering them incentives, such as free shipping or discounts on the next purchase after submitting a review
  • Sending follow-up emails asking for a review
  • Providing review templates and letting upload video recordings

Create FOMO

The fear of missing out is one of the oldest methods to drive more sales. People are programmed in a way that they do not want to miss out on good deals, and FOMO drives the impulse to purchase something before it disappears.

Imagine someone visiting a product’s page and seeing that there are only 5 items left in stock. In addition, there is a message saying that the last purchase was made 10 minutes ago and that there are 3 other people viewing the same product. 

It is most likely that this person will not take a risk and add the item to their shopping cart so that they can complete the transaction.

Running discounts for a limited time is another example of FOMO. Announce that there will be a sale on certain goods or services in the next 24 hours, and you are bound to notice a significant increase in website traffic.

Offer Flexible Shipping

Flexible shipping is another aspect of an online business that you can utilize to your advantage. Shoppers who see free shipping next to a product are more likely to buy it. There is a negative psychological effect when you have to consider shipping fees. After all, who wants to pay for shipping and a product at the same time?

It is common to play with prices so that you do not lose profits even if the shipping is free. Compare having to pay 10 dollars for a product and 10 dollars for shipping and having to pay 20 dollars for a product. Naturally, the latter option looks more appealing.

Simplify the Checkout Process

Overcomplicated checkout processes are a hindrance, and they should not exist if you want to make more sales. 

One of the primary reasons behind abandoned shopping carts is the time it takes to go through the checkout.

For one, do not force registration when shoppers can complete the transaction as guests. Also, do not ask for random registration details when an email account and a password are often enough.

The less time people have to spend at the checkout, the more likely they are to complete a transaction.

As a side note, do not limit available payment options if possible. Flexibility is also key, and an online store stands to gain more if it provides multiple payment gateways to its customers.

Promote on Multiple Marketing Channels

The last bit of advice is pretty straightforward. Whether you are serious about making a lot of money or creating a side hustle, you should not expect to profit without promoting the store.

Social media, PPC marketing, emails, and cold outreach, influencer marketing, search engine optimization, guest blogging, and other methods have their pros and cons. Test different approaches and see which work and which do not.

Once you get a better idea, you can build your marketing strategy around a couple of methods and focus on those.