Category: Digital Branding

Digital Branding

Why Personal Branding Must Be Your Focus

Every day up-and-coming business ventures are established. Thanks to globalization, the marketplace has expanded, and products have become more varied. But to an entrepreneur, the dilemma of how to stand out arises. In a competitive environment, you can’t afford to be a wallflower. Successful businesses manage to stand out through personal branding. In this post, you will learn what personal branding is, and why you need it.

Personal Branding Explained

“Brand” is a familiar term. Recall your favourite shop when you were growing up. Ask yourself: Why did you like that particular store? What made it distinct? Is it because of its logo, name, commercial jingle, reputation, employees? Whatever it is, it’s part of that store’s branding.

Today, branding has moved to a personal level. Brands are no longer just attached to companies and products, but also to the individuals behind them. In an article, Forbes opined that it is necessary for business founders to invest in their personal brand.

A personal brand is an identity you make for yourself. When we say personal branding, it pertains to a practice of establishing an impression and presenting yourself to others. In a way, it is a marketing strategy that influences people’s behaviour and reaction toward you. It encompasses your professional experience, skills, reputation, network, and online presence.

The significance of Personal Branding

– Emphasizes human relationships

Gone are the days when customers were only concerned with the products and services they paid for. Customers now crave human connection. They look for credible brands and determine this by scrutinizing the names behind the brand.

But it is not all about your name. You become the ambassador of your business. Your principles, beliefs, networks, skills, hobbies, and even your fashion statements convey something about your brand.

Through personal branding, you can attract like-minded individuals. Later on, these individuals will comprise your loyal supporters. They will help you expand by talking about you and patronizing your business.

– Celebrates your individuality

The real beauty of personal branding is that it encourages you to embrace your uniqueness. Authenticity is so scarce nowadays that it piques the interest of people. By being true to yourself, you will provide a refreshing character that many will find attractive. The quirks and weirdness you thought you are better off without will be the qualities that will charm your market.

Being distinct is a natural consequence of embracing your individuality. It will enable people to easily recall who you are. You will cease to be just another blogger, photographer, or entrepreneur. You are you.

– Builds trust

One thing that is more valuable than recall is trust. By being yourself, you are exposing some of your vulnerabilities. And people have a soft spot for these things. They become more receptive when you open up to them. Your story will be relatable, your dreams will resonate with them, and your goals will be relevant. You will become a person they trust.

– Entails continuous learning

When starting out, you are not expected to figure out the entirety of your personal brand. You are allowed to grow. In fact, it is in fine-tuning your brand where you will discover your authentic voice.

Personal branding is a continuous process of establishing your image, building confidence, and gaining others’ trust. Experiencing personal growth and sharing the experience with your market are also part of the journey.

– Facilitates success

Personal branding as a marketing strategy is effective. Numerous trainers and coaches believe that it is indispensable in the digital era. You can’t blame them for the number of success stories speaks for itself.

Personal Branding by Celebrities

Anyone can benefit from personal branding. But the easiest way to appreciate its impact is through the celebrities who have utilized it. Think about Mark Zuckerberg, Bill Gates, Ellen DeGeneres, and Taylor Swift. These individuals are all successful in their industries. And personal branding plays an important role in how they are perceived by people.

– Mark Zuckerberg

When he founded Facebook, Mark Zuckerberg showed the world his inventiveness. He cemented this by making a simple fashion statement. The hoodies and grey t-shirts he constantly wore eventually began to represent the start-up culture that Zuckerberg embraces.

His personal branding conveys simplicity and efficient resource management, which are also reflected in Facebook’s objectives.   

– Bill Gates

Bill Gates is renowned worldwide because of his wealth. However, on his LinkedIn profile, he introduces himself as co-chair of the Bill & Melinda Gates Foundation and not as co-founder of Microsoft.

Gates also consistently donates money to charity. Another way he uses social media is by posting book recommendations. These actions establish in our mind that Gates cares more about philanthropy and knowledge than monetary wealth. This image makes him an ideal ambassador for his company.

– Taylor Swift

Taylor Swift’s success as a global superstar is a testament to how useful personal branding is. Early on, Swift connected with her fans and managed to build a loyal fan base. Her songs reflected themes that her supporters could relate to. She made sure to speak out about feminism, creativity, cancer, bullying, and other issues.

Her stand on such issues made her closer to her fans, which allowed her to easily transition from country to pop. Swift’s personal branding has also helped her survive celebrity feuds with her good reputation relatively unscathed.

– Ellen DeGeneres

Ellen DeGeneres is the epitome of effective personal branding. Her daytime show’s success and the subsequent launching of her own merchandise are indicative of what you can achieve as well.

DeGeneres’ personal brand capitalizes on her humanity. She is not afraid to show her awkwardness and weird humour, which her audiences gladly embrace. Her kindness, though, is what has endeared her to the world. Her personal branding has made her a credible brand that people trust.      

The Next Step

Now that you are aware of the significance of personal branding, it’s time to incorporate it into your own life. Let this guide help you. But always remember to stay true to your authentic self. After all, you will make your personal brand stand out.

Author Bio:

Daniel Ross is part of the marketing team at Roubler — a scheduling and payroll software platform founded in Australia. Their mission is to change the way the world manages its workforces.

Digital Branding

Social Hiring: Changing the Traditional Recruitment Process

The process of hiring new employees in an organization has always been considered a cumbersome and expensive task. Human resource managers have to go through countless resumes, shortlist, and conduct interviews to ascertain the most suitable candidate for the available job opening. Advertising and hiring a recruitment agency takes resources out of the company, which has a negative impact on the company’s statement of income. However, social hiring is changing the dimensions of traditional recruitment by offering some benefits and make it easier for employers. Using social intelligence to recruit has been helping companies to discover potential employees who have positioned themselves to be discovered. Some social platforms such as LinkedIn have a significant number of qualified people who have put themselves out there for potential employers to see them. A candidate displays his or her credentials which means that an employer does not need to request a resume. Using such platforms reduces the cumbersome process of screening resumes while at the same time cutting on advertisement costs.

Also read: 60 Benefits Of Using A Recruitment Software Social media hiring is opening a platform for excellent communications between an employer and an employee. Chatting with an individual on the social platforms allows for a more informal discussion which allows a more robust exchange of information which can assist an employer to understand potential workers. Even in situations where a candidate is not successful, a network is created where a future opening may suit the qualities of the networks created. It is worth noting that formal interviews do not allow for personal and robust communication which may make it difficult to understand the “real” qualities of a candidate. Referrals are currently available on a single click where an organization can acquire the best candidates to suit their job specifications. Different companies have been referring their workers to open positions while an employee may refer a potential person to a hiring institution. One of the best aspects of hiring individuals who have been referred to the company is that the hiring entity can request for background information which offers a greater understanding of an individual. This might explain why firms have been asking their workers to have social media presence so that they can refer potential employees if a position arises. Social hiring is changing how entities search for background information and the personality of an individual. Traditionally, employees used to contact referees to get more information about an individual, which was probably biased and prone to manipulation. Currently, a company can easily understand the ideologies of an individual through his or her posts. Social platforms such as Facebook and Twitter can easily highlight whether you are racist, sexist, biased regarding gender, religion, and ethnicity, which may not be acceptable qualities in particular organizations. It is through these benefits and others time and cost-saving measures that are championing social intelligence hiring over the traditional recruitment system.

About FAMA

FAMA is an Artificial Intelligence data sorting agency that conducts a background check and provides information about the best candidates to be hired by a particular organization. FAMA process will help an entity determine whether a candidate will be essential in achieving the goals and mission of the hiring company while at the same time adhering to the expected values. The filtering and sorting features help a recruiting firm to identify the behaviours that are relevant and useful to a company.

Digital Branding

Brand Growth with Chatbots: How Companies can Make Use of it?

Emerging technologies have played a pivotal role in how businesses market their product or services. Companies who haven’t adopted the latest technologies with the passage of time are on the verge of being closed.

For instance, people who have relied heavily on traditional marketing after the evolution of digital marketing are being waived off. If you are one of those, now it is time to revise your marketing strategy, adopt the approaches that lead to success and reach an audience on a bigger scale.

Presently, marketing is all about interacting with the customers directly. Let’s have a look at some of the statistics revealing the dominance and future prospects of chatbots.

  • Chatbots have been dominant in the recent years and chatbot market revenue exceeded $250 million in 2017.
  • Moreover, a report published by Global Market Insights, Inc. on the chatbot market suggests that customer service is the highest contributing segment with 42.52% share. The size of chatbot is set to exceed $1.34 billion by 2024 according to Global Market Insights.
  • 35% of consumers want to see more companies using chatbots
  • 57% of consumers are interested in chatbots for their instantaneity. (HubSpot, 2017)
  • 28% of top performing companies use AI for marketing (Adobe, 2018)

From the above statistics, it can be seen how seriously companies should consider chatbot development solution to stay competitive.

No matter, whether you are operating an e-commerce store or offering some kind of services, chatbots will prove to be fruitful. Let’s have a look at how chatbots can help grow your brand and engage your customers far better than ever.

Seamless Customer Support and Services Around the Clock

As a customer, you are impatient and want a solution to your problem instantly. What would you expect from a small e-commerce store, where resources are limited and the company can’t afford to hire a full-time customer sales representative. Customers are looking forward to a timely response and quick solution to their concerns.

Chatbots can offer customer support service round the clock 24/7 and 365 days a year. Simply by integrating a chatbot on your website, you can help your potential and existing customers to find answers to questions like what are the shipping charges, payment modes, and delivery time. Without waiting for a second, chatbots can answer the queries and make the process seamless, smooth and hassle-free.

According to Gartner, “Chatbots will power 85% of all customer service interactions by 2020. The average person will have more conversation with bots than with the spouse”

Buying Decision and Engaging Customers Made Easier

AI Chatbots are not only limited to one to one chat and offering solutions to the problems. They are progressing at a rapid pace, and help in recommending products or services customers might be interested in.

For instance, a buyer purchased a DVD player from an e-store. He or she might be interested in buying DVDs or a new smart HD TV. AI chatbot will recommend the products based on buyer’s interest that would ultimately lead to more sales and revenue.

In addition, chatbots can also suggest products based on customers queries. For example, a person is looking for a headphone of a specific brand but could not find it anywhere while browsing through the store; chatbots can help find the products instantly. Without any waiting or hassle of searching, customers can save time and buy the product instantly. Thus leading to the great and satisfied customer experience at the end of shopping.

Data Collection, Monitoring, and Insights

Chatbots are not only helpful in guiding customers but also support in collecting and interpreting data. Chatbots only understand what they learned from the conversation guide fed by the chatbot developer.

Collecting data has always been critical for big and small enterprises. However, not anymore because AI chatbots are adept at collecting customers data without any hassle. As soon as the customer interacts or visits the website, chatbots collect the data based on interaction and queries. With the help of this data, marketers can evaluate the data, draw inferences and make decisions that would help in generating more sales. It can also help in analyzing the customers buying behaviour, and what interests them the most.

Conclusion

Chatbots without any doubt will take the marketing to a new level, resulting in higher engagement, higher return, and happy customers. If you want to stay alive and competitive in the tough market, technology should be on the top of your list and of course, chatbot is one of them.

Author Bio:

Ray Parker is an entrepreneur and internet marketer with over 15 years of experience in Search Engine Optimization, Creative Writing and Digital Marketing with IQVIS.

Digital Branding

Ways Social Media listening can help your Business

With the use of a shared count, it is possible to see how much your target audience are in tune with your content, but you can always do more.

Social media listening is simply about searching the internet and specifically the social media space to see what is being said about your business or brand, your competitors and other topics of interest, and with a little time and creativity, you can go beyond just monitoring your brand. You can employ the use of social listening to enhance content marketing, business development, product management, human resources and customer support.

If you are thinking of trying out social media listening, here are 5 ways in which this technique can be beneficial to your business:

Improved customer service

Today, more people are starting to use social media as the place to make public complaints, find solutions to their problems, and commend brands on good service.

Instead of relying on onsite calls or physically waiting for customers to show up in your workspace, social media as the go-to tool for responding and reacting to customers who encounter problems. Social media monitoring can improve the quality of your customer service through digital channels so that people no longer have to wait to receive a response.

Discover where your community is

Social listening enables you to find out where your potential and current community members carry on important conversations, for example, the hashtags on Twitter can lead you towards their areas of interests and what they often enjoy doing.

It is a good technique for identifying a target audience that would befit your brand, but more so for better niching your messages to befit their interests and reach out to their circles as well.

Track down the comments and shares on social media to lead you to the places they like to visit and the kind of content they would rather consume.

Build links with advocates and influencers

Influencer marketing is growing huge today and has continued to draw attention. The importance is that the influencer marketers ensure that people are talking about you and your brand, and when you are a conversation on social media, search engines and other users will definitely know who you are.

After a big product launch or update, track the link to or the title for press release you shared to see who else is sharing it. This information will help you identify influencers in your industry. Reach out to them to start building relationships.

Focus not only on the users with a big following, but also on the important fans of your brand that may not necessarily have a huge following, but are likely to convert to your advocates more than influencers can.

Interact with users

Largely, social media exists to foster relationship building, which is the one thing social media listening can help your brand with. For a business or brand, it can be overwhelming to track down comments and posts that might be relevant to you unless through social media listening.

Once you are keen on what your target audience is discussing and the trending issues in your industry, it is much easier to interact with your users then.

Be sure to keep your response times, intelligent, and humorous yet consistent with your brand image.

Actionable insights for brand improvement

Blindly running a business on social media can be detrimental to the productivity and success of your brand, which is the key reason you require to gather actionable insights for your brand management.

Since social media allows for open feedback, it is quite easy to receive negativity and criticism that might threaten the successful running of your brand, but with proper management, can scale your brand to greater heights.

Consider the feedback you receive as insights to help you in adjusting your business.

Social media is such a powerful tool, and with a little keenness in social listening, watch your business bloom this year!

Promote your workplace brand
Digital Branding

5 Tips to Branding Your Workspace

With the right presentation, you can make any business successful. The way you keep your office says a lot about you and your business. The moment someone enters your office, they’re going to notice everything: the color of the walls, the furniture, the way you arrange your furniture, the whole ambiance of the place makes the first impression. Branding is not an easy task. You might need some professional advice sometimes. If you have decided to do this all on your own, here are some tips that you will require to get everything just right.

Choose clean, functional design

Tips For Branding Your Workspace

1. Get Opinions  

Branding your workspace is a big step. It can either make your company more prominent, or it will take it down. Never make this decision single-handedly.  One-person shows are not advisable when planning office layout; ask other people that you trust about their opinions and suggestions. Seek help from the people from various departments who might have a better vision than you since they know the workflow better than you . Remember that your target involves the public too. You are not going to impress every person that walks in these doors by just using your ideas. Check the ambiance of other offices also. Look for new furniture options. Choose unique designs of office chairs, tables, sofas, etc.  An outsider should remember it for a long time.

2. Focus On Advertisement

Advertising is the key. Sometimes even if your product is not good enough, you can still make it look worthy with the right representation. Focus on the whole look of your website. When people are searching it, they should be able to easily find what they want.. Your site should have a separate opportunity for every service that you provide.

Have a distinctive logo

3. Logo

No matter what your business=, always try to maintain your individuality. Logos do this work for you. Make your logo so unique and impressive that if a person looks at it, he should know what about your company. Take the example of the Apple iPhone where their company logo in such a way, that no matter where you are from, you will recognize the company at a glance.

The same goes for the mottos and signs. Your office should be an accurate depiction of what your company does, your goals, your work, current projects you are working on. Let’s suppose; you are a commercial builder. Your office should contain the detail of what kind of work you have already done, your achievements, etc. If you have been a part of a major project or have been awarded some distinction, get the certificates framed and hang them up on the wall.

Maintain great office organization

4. Organization  

It is not essential to have extraordinary furniture; if you have a small budget, you can still make your place stand out from the rest. Place the ordinary things in an extraordinary way. The whole theme of the site usually depends on the type of work your company is doing. If you are doing creative works, you have a wide range of things that you can do with your place as you have more latitude than an accounting firm or bank..You have to maintain the decorum of the whole place.You should also keep the place well-lit and ventilated.

5. The Color Schemes

Again, if you are doing creative works, you can quickly get away with vibrant colors but if your office does more traditional professional look, you will have to go with light colors like grey or merely white will do. It is not recommended to go with vibrant colors as it might not correctly promote your brand.

Choose pleasing color and style

Digital Branding

Warehouse Rental: A Comprehensive Market Place

As you launch a business, announce plans for celebrations or plan an event for religious ceremonies, you’d naturally be concerned about space. Even if you’ve been in this business for some time but did not need much space during the initial period, you will find yourself in need of larger spaces once your operation expands. This is why having a convenient way to browse and choose the warehouse suited to your needs is a convenient and practical facility, especially if you also include the usage of a real estate virtual tour. Your warehouse rental doesn’t have to be permanent and you can search through a variety of warehouses with rentals varying in the length of time (usually based on hours or days) and prices.

A flourishing business involves clients, services, faculty, machines and equipment, goods, paperwork, and inventory at a much larger scale than that of individual or home based businesses. In fact, not just businesses alone but events like wedding ceremonies, graduation parties, religious ceremonies etc. all require space and what better way to accommodate yourselves than that of renting a warehouse? Warehouse rental is the ultimate deal for individuals and business owners. Warehouses entail a wide variety; manufacturing buildings, industrial premises, event venues, and multi-use spaces are all considered warehouses that serve as space properties. These spaces can be used for various purposes such as production, parties, corporate events, storage, distribution etc.

The nature of your purpose primarily determines the type of space, property or venue is best suited for you. This factor also determines your space leasing needs with regards to the rental period. For example if you are targeting an audience in a particular city like LA, you’d want to choose the most suitable venue and duration that enhance your access to them.

Space warehouse generally covers the following subsets:

– Party
– Meeting
– Workshop
– Film shoot
– Photo shoot
– Wedding
– Performance
– Storage
– Fitness Class
– Dinner

Navigation 

Warehouse rental Los Angeles is an exciting and a happening prospect. If you are one of those who aspire to showcase their exhibitions before the elegant yet rowdy and hedonist society of LA, you can use platforms that compile all available and vacant venues displaying rental charges, and date availability in just a few clicks. These platforms are designed to filter out the best options, while at the same time, allow you to enjoy features like price comparison, immediate connection with the hosts and booking facilities all in just one navigation. This is a relief in itself as you all know how frustrating traditional search engines can be. At times, it is troubling to find exactly what you’re looking without exhausting yourself completely.

With legit marketplace platforms that feature searches over a wide variety of warehouse you can look forward to planning a number of events in your life. One of the best things about such platforms is that they have prices quoted upfront for you to explore. You can imagine how exhausting it is to send emails for rental inquiries to various sites just to be ignored by some and receive negative or unsatisfying responses from the others.

Vicinity 

Another particular feature about a warehouse marketplace is that it compiles all positive venues from a particular vicinity. This means you don’t have to worry about missing out on venues that may offer you the right deal. You get to enjoy a comprehensive search result from all the available warehouses in the LA vicinity.

Digital Branding

How to Instil Your Brand With Remote Teams

Guest post by Gemma Church 

Flexible working is a wonderful thing. Research reveals it gives staff a better work/life balance and attracts the best talent into your business – but how can you ensure your company culture is retained when your staff are scattered to the four winds?

It’s not an easy task – but it is a necessary one as 75% of the US labour force is predicted to be remote by 2020.

Company culture is also a vital component for any successful business. It will provide your staff with a great employee experience and this directly affects your bottom line – as the below graph from Great Place to Work demonstrates. It is also one of the top job benefits for employees and helps you to retain your staff.

So, how can you create and maintain a company culture when some or all of your workforce use flexible working practices?

  1. Find the right tools for your staff

Every employee is an individual and it’s important to match different preferred ways of working with the right tools to foster communication and collaboration. For example, you could use Slack for text communications, Zoom for voice and video chat and, if you have a particularly valuable employee, you could even fork out for a robot virtual presence.

Whatever you decide, make sure you offer a range of solutions and attempt to combine both your digital and social tools to encourage camaraderie. You don’t have to be in the same room to socialize and make sure you encourage your staff to communicate on a range of topics.

But make it clear to your staff that they need to be available on these communication channels when they are working. Just because they’re working remotely does not mean they can go AWOL.

  1. Organise incentivized meetups

Face-to-face meetings are a rarity (or, sometimes, an impossibility) for remote teams. However, you should try to organize at least one group meeting each year.

You could also informally base your business out of a coworking space, which provides your staff with the flexibility to use such a space as and when you need it. Lucas Seyhun, founder of centrally located co-working space in NYC The Farm, said: “Our space attracts many different flexible workers. Some remote workers use our space nearly every day because they want to escape the home office. Others will simply book a meeting room for a couple of hours on an ad hoc basis. We also have corporates that regularly book dedicated offices. That’s the beauty of coworking – it matches the flexibility of remote work perfectly.”

As Lucas mentioned, many big businesses are now embracing coworking spaces for their remote workers. It allows such companies to connect, collaborate and innovate with the startup space.

Some businesses find coworking is a better option altogether. For example, the company behind WordPress, called Automattic, recently closed its San Francisco main office because its staff were finding different places and means to work.

You could also consider creating “work buddies” where a small number of nearby staff members could meet up regularly for a chat or a more formal meeting. Again, coworking spaces provide the perfect backdrop for such meetups.

  1. Reinforce your values

You must be clear on your company’s mission and communicate that message with every single member of your staff. Do this regularly to keep your staff focused on your goals.

There are many ways you can reach out with your company’s mission. You could use your internal communication tools to demonstrate how your work impacts your customers to keep your staff on point, for example. Videos and images are also impactful ways to achieve this and will keep remote staff focused on what’s important.

You can also demonstrate your values and show your presence with local community sponsorship. This tip comes from web app automation company Zapier, whose workforce is 100% remote. The company has sponsored developer meetups, startup weekends and donated its time to non-profit organizations. And if someone on in their workforce wants to do something similar in their city, they’ll sponsor it.

“By doing this, team members feel more like there is a local presence in their hometown,” according to Zapier.

In essence, it is important to offer your remote teams a variety of ways to communicate, collaborate and encourage your corporate values. This will help you create and build your company culture, no matter where your staff are.

About the author

Gemma Church is “the freelance writer who gets tech”. She’s a specialist freelance science writer, journalist, and blogger. Her USP is that she’s worked in the science and technology sectors she writes about, bringing a unique level of understanding and experience most writers cannot offer.

Digital Branding

Wikigains Shows 10 Ways To Use Vouchers To Encourage Repeat Business and Build a Brand

Today customers have more options online than they had ten years ago. According to WikiGains, customers’ buying pattern has changed from purchasing at their preferred physical store to visiting different online stores, comparing prices, searching for deals and discounts before adding a product to a virtual shopping cart. As a result, every online merchant, at some time or the other will be faced with the decision of offering deals, coupons, and discounts.

While offering good deals frequently can encourage repeat business and drive customer loyalty, using them haphazardly can harm your brand image. Here are 10 effective ways you can use to drive customer loyalty, conversions and acquisitions.

1. Weekly or monthly discounts

These are traditional ways to offer discounts and they are often used at the end of a week or month to meet specific business goals.

2. Cart abandonment email

A study showed that nearly 70% of online customers abandon their carts for some reason or the other. Sending a tactically-crafted abandoned cart email can encourage people to come back and complete their checkout. There are many sites like Shopify and Klaviyo that offer easy to customize abandoned cart emails.

3. Special holiday or season deals

While Cyber Monday, Black Friday, and other holiday seasons are big occasions to offer attractive discounts, you can use other opportunities throughout the year like the onset of winter, summer or autumn to share appropriate discounts and offers.

4. Prelaunch coupons

Your business may be in the prelaunch stage or you have just launched a new product. The pre-launch offers enable you to create a sense of inquisitiveness among customers regarding the product. They help in driving more traffic and turning new customers into loyal ones.

5. Minimum value to get discount

In coupons sites like Wikigains, you can find deals that require customers to spend a minimum value to get a discount. This is a good tactic to encourage customers to spend more.

6. Special discount for sharing on social media

When you start a new online store, the biggest challenge is to reach out to more people and attract customers. So, offering an incentive on every Like on Facebook or sharing on other social media platforms can be a good way to raise the visibility of your brand.

7. Refer-a-friend

The referral programs work even today because people tend to rely on a brand if it is referred by a friend or relative. Wikigains says you can use this to your advantage and encourage more referrals by offering a good discount to both – the person referring and the one being referred.

8. Welcome discount for new customers.

This is a ‘feel good offer’ that gives first-time customers a positive experience with your brand. They are likely to remember you, refer friends, and even come back again to convert into a paying customer.   

9. Create an email or subscription offer

Building an email list is extremely important for the success of online retailers. When you offer a coupon or discount in exchange for a visitor’s email address, it increases your chances of conversion. This is a win-win situation where the visitor receives a good discount and you get their email address. This can be used to create customer loyalty, build a solid relationship, or send promotional materials to them in the future.

10. Special incentives to influential people

Offering discounts to famous bloggers or celebrities that have a huge fan following can be an effective way to promote your brand. So, if a blogger writes positively about your products or a celebrity talks about your excellent service, your brand value increases tremendously.    

Wikigains.com is a voucher site that has been operating in the UK since 2012. Alex Papaconstantinou, the founder of Wikigains, and his team, have accumulated a wealth of experience in the industry as they have seen it through several ups and downs in the last few years.

Protect your brand
Digital Branding

How To Use Digital Asset Management To Protect Your Brand

Protect your brand

Before getting started with the details of what digital asset management is and how it works, let’s first talk about the protection of a brand name and how important brands and trademarks are. Consumers just love brands, as a brand means something in a busy world when customers have limited time to make their purchase decisions. Finding – and sticking – with brands takes away the frustration of searching and the risk of buying an inferior product or service.

This behaviour is something we all need to pay attention to. As business owners, we have to make sure that we are doing all we can to protect our brand names because sooner or later we all realize that the backbone of our company is our trademark and our brand name.

Digital brand assess

What Can I Do To Protect My Brand?

As a business owner, we are pretty sure that you know how you have to take care of your company, the importance of delivering quality products and services to your customers, and how you have to protect your brand from any legal and copyright issues. Today’s technology makes it possible for you to share your brand assets and protect your brand by storing all your digital assets (images, videos, documents and metadata) in one central digital library. This technology is called Digital Asset Management (DAM) and this is how it helps in the protection of your brand.

What Is DAM?

DAM or Digital Asset Management is more of a business process that helps companies manage their workflows, digital rights, and permissions. This process also helps in storing, organizing, and controlling the rich media that includes multimedia content, videos, animations, pictures, and music, etc. It basically is an infrastructure that allows you to manage and control all of your digital assets. Moreover, DAM makes it easy for you to identify, analyze, locate, and then retrieve your assets.

Protect your assets

How DAM Helps In Supporting Brand Identity

How exactly does the digital asset management system help in the protection of the brand?

DAM helps marketers and business owners manage multiple assets all at the same time. Even a small business has thousands of assets to be managed for different social media platforms, partner and agency use, e-commerce and that can be a huge hassle if it’s done without any software or any process like the DAM. For example, DAM helps when your communications team needs approved images to put on social media, with files optimized so they are in the right format. Your PR agency needs to find archive video of a 10-year-old product for an upcoming article, they can search the metadata and quickly find the video they need.

With the Widen digital asset management system, all of the distribution, archiving, and rights management is done with complete ease because you get better and improved visibility and control of your assets.
DAM increases speed to market and makes sure that the right people will get the right image at the right time.

The information about your assets and their transfers are always safe, and they cannot be misused since you can schedule assets to expire on a specific date. If you need to update a file in the DAM platform, every link to that file will automatically be updated. This ensures brand control that all the values and visual integrity of a brand are retained.

Easy asset access

Why Use DAM

These are a few fundamental advantages of using DAM for your brand. The best part about digital asset management is that it is easy to use and you will understand it quickly. DAM systems can integrate with the other systems that you use today, like your CMS and CRM so they all work seamlessly.

If you genuinely want to take your business to the heights of success, then you have to invest in a DAM system and protect and grow your brand.

Digital Branding

Please Stop Confusing Customers With Your Pricing

It is a criminal offence for traders to deliberately make misleading price claims about their goods or services and against the letter of the law to make prices confusing to the consumer.

For example, ‘was £120, now £99.99’ is deceiving if the goods or services have never been presented at the higher price. It is also misleading/confusing if a trader fails to show ‘hidden extras’, or to make it clear when a price is conditional on, say, another purchase.

The Competition Markets Authority have stated that some unit prices and particularly promotions have the worrying potential to mislead customers  – and could even be a breach of consumer law.  This came after a complaint from consumer group Which? who raised concerns ‘about confusing and misleading promotions and a lack of easily comparable prices’.

Some retailers are guilty of increasing the price of products prior to the start of a volume promotion and promotions such as ‘was/now’ offers, where a product is on sale at a discounted price for longer than the higher price was applied, is considered to be deliberately misleading consumers.

Supermarkets (the main culprits) could now face legal proceedings for confusing customers with non-transparent multi-buys, “deceptive” shrinking products and baffling discounts, the CMA has announced.  Supermarkets are now under surveillance to revise their current pricing practices or face being taken to court, with all the ensuing adverse publicity that will involve.

The CMA has called for new guidelines to be issued to supermarkets and has published its own ‘at a glance’ guide to help consumers.  However, the complaints still keep coming into the Retail Ombudsman  – and the current rules are only guidelines, not hard and fast legal obligations.

So, consumers are still likely to get angry about any attempt to pull the wool over their eyes.

Currently, around 40% of grocery spending is on items on promotion – and (good news) the vast majority of these are above board, says the CMA.  However, there is definitely a lack of regulation in this area and the CMA states that consumers should never be misled or confused about how much (or how little) they are getting for their money.

It stated that ‘unit pricing’ allowing comparisons between products needed to be made more clear-cut.  As an example, some similar products in supermarkets were priced per 100ml and others per 100g, making it impossible to make a price comparison.  Is this artful deception on behalf of the supermarkets?  Surely they should make it less complicated for the shopper to compare like for like?

Generally, retailers do take compliance seriously but the CMA has called for supermarkets to end the practice of running “was/now” promotions, where the discounted price is advertised as a promotion for longer than the higher price, was employed.

The CMA also wants the Government to introduce new standards about “unit prices”, which indicate to shoppers what the price of a single item is in a multi-pack so they can compare prices more easily and decide whether it really is cheaper to buy the multi-pack.

According to new research from Which? almost 3/4 of consumers believe supermarkets are trying to confuse them by using misleading pricing practices – and shoppers are very unhappy about the following:

  • Poorly labeled products
  • Prices small and hard to read
  • Inconsistent pricing.

The greatest confusion occurs with fruit and vegetables sold loose or in packs but it extends to other products sold in cans, jars and bottles.

Which? has called for a change in the law requiring retailers to clearly display the price of items per unit, so that shoppers can easily compare the value of similar products. The unit price is the price by weight or volume that allows shoppers to compare the true cost of products, even if they come in different sized packaging.

As an example, if a 500ml jar of mayonnaise costs £1.05 and a 750ml jar is £1.47, a clear unit price would show you straight away which jar gives you the most mayonnaise for your money. In this case, the 500ml jar is 21p per 100ml and the 750ml jar is 19.6p per 100 ml. The current confusion caused by inconsistent pricing means shoppers don’t always get the best deal

Most shoppers usually assume that items sold loose would be cheaper but this is not necessarily the case – for example a Sainsbury’s pack of four baking potatoes is currently being sold at 70p, while the supermarket also sells them loose at £1.00 per kg.

It is also confusing for shoppers when the prices for different brands of comparable products are measured differently – one price may be displayed in ml and the other in grams.  The regulators have called for consistency in weights and measures for comparable products.

Which? executive director Richard Lloyd has said:

“With household budgets squeezed and rising food costs among the top worries for consumers, it’s all the more important that stores make it as easy as possible for people to spot the best value products. All food and drink should be clearly and consistently priced by weight or volume across all stores, including products which are on special offer.”

 

Morrisons has subsequently announced a promise to make unit prices consistent among similar products and to make the print on shelf labels larger and more visible.

Sainsbury’s has also announced that it will be trialling a new label format, which will include clearer unit pricing, to assist customers to identify the best deals.

Non-Food Pricing

When selling to the general public, all pricing information must be clearly legible, unambiguous, easily identifiable, in sterling, and inclusive of VAT and any additional taxes.

Pricing information must be shown close to the product, or in the case of, for example, online or mail order sales and advertisements, close to a picture or written description of the product.

Prices can be shown:

  • On goods themselves
  • On a ticket or notice adjacent to the goods
  • Grouped together with other prices on a list or in a catalogue in close proximity to the goods. If counter catalogues are used there should be enough copies for customers to refer to

Pricing information should be clearly available to consumers without them having to ask for assistance in order to see it.

Legibility refers to a consumer with normal sight. Traders must also comply with the Equality Act 2010 and take account of the special needs of the elderly and disabled groups.

Promotions

Promotional offers should be unit-priced to reflect the single standard product.

Retailers may give additional information if they wish (for example, the ‘reduced unit price if purchasing a multi-buy’ offer may be shown) as long as it is clear to which products it relates.

Limited period promotions (such as 10% extra free) that relate to individual products may retain the unit price of the standard product for the period of the offer. Retailers may give additional information if they wish – for example, they may show the unit prices of both the standard and promotional products but they must be crystal clear to which products they relate.

Make sure your prices are also ethical

The Institute of Business Ethics has suggested that companies issue statements of ethical practice in regard to their dealings with customers – and this will cover pricing too.

The statement should incorporate a declaration about what circumstances will make your company increase their prices and by how much, how prices should be conveyed to the consumer and the company’s allegiance to all applicable pricing laws. The ethical pricing statement will need to be kept up to date to ensure all fresh guidelines are adhered to.

It really doesn’t make any sense to confuse your customers with your pricing. Eventually, they will get wise to what you are (deliberately or otherwise) trying to do and will vote with their feet by taking their business elsewhere.

Indeed, Clive Black, an analyst at Shore Capital, said the complaint from Which? about confusing pricing had come too late as many shoppers have already abandoned the big 4 supermarkets in favour of discounters Aldi and Lidl.

It will always be sensible to price transparently because consumers are becoming increasingly savvy when it comes to comparing prices – and it might just be that what you are doing, at best, is at variance with the letter of the law – or could even be downright illegal.  Do not take that risk.

 

This article has originally appeared on Black Curve’s Blog.